Administrative Support IV

Overview

An Administrative Support IV is required for a busy hospital‑based dental clinic serving clients who are medically compromised, undergoing cancer treatment, or have special needs (physical, mental, developmental, etc.). This position is responsible for client registration and discharge processes including billing and scheduling follow‑up appointments, answering phone, taking messages, communicating with clinical staff, managing referrals and processes related to scheduling clients for procedural sedation or the operating room, maintaining charts—both paper and electronic—and collecting statistics as required.

In addition, the role includes collecting payments from clients, issuing statements, sending claims to third‑party insurers, and processing payments as received.

• Client registration and discharge processes, including billing and scheduling follow‑up appointments.
• Answer phone, take messages, and communicate with clinical staff.
• Manage referrals and processes related to scheduling clients for procedural sedation or the operating room.
• Maintain charts, both paper and electronic, and collect statistics as required.
• Collect payments from clients, issue statements, send claims to third‑party insurers, and process payments as received.

As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

• Union: AUPE GSS
• Unit and Program:
  Arthur Child Dental Clinic
• Primary
  
  Location:
  
  Arthur Child Cancer Centre
• FTE: 0.80
• Posting End Date: 06-JAN-2026
• Employee Class:
  Regular Part Time
• Date Available:
  
  01-FEB-2026
• Hours per Shift: 7.75
• Length of Shift in weeks: 2
• Shifts per cycle: 8
• Shift Pattern:
  Days
• Days Off:
  As Per Rotation
• Minimum Salary: $26.07
• Maximum Salary: $31.68

• Some post‑secondary education.

• Experience with a dental management software program (Power Practice preferred).
• Previous experience with Accounts Receivable/Payable.
• Previous admin experience in a dental clinic in Canada.
• Excellent keyboarding/data entry skills.
• Good interpersonal and communication skills, verbal and written.
• Ability to work in a fast‑paced environment with multiple interruptions.
• Excellent customer relations and telephone skills.

• Connect Care and Netcare experience.