Receptionist; Casual

Join Our Passionate Team at The Brenda Strafford Foundation!

The Brenda Strafford Foundation (BSF) is a charitable organization that owns and operates five Aging Care & Senior Living communities in Calgary, AB, and Okotoks, AB. We provide a safe, caring and comfortable home for senior residents and families, and we also operate Alberta’s largest second‑stage shelter in Calgary, offering safe shelter and support services to women and children leaving abuse and violence.

• We put people at the centre of everything we do.
• We boldly pursue quality and innovation with pride and enthusiasm.
• We believe in engagement with all stakeholders and respect every voice.
• We act with compassion, empathy and understanding.

Putting people first is the core of our culture. We practice a person‑centred approach to care, services and environment, responding to the individual needs of those we serve to optimise well‑being and enrich lives, one person at a time.

• Get to know what makes a person unique.
• Enable and respect choices.
• Champion everyone’s abilities, interests and aspirations.
• Deliver “wow” service.
• Do little things that can make a big difference.
• Be the reason someone smiles.
• Make people feel at home.
• Be present in the moment.

The Receptionist supports daily operations through a range of clerical and reception duties, upholding BSF’s Mission, Vision and Values while promoting a culture of resident safety and freedom from harm.

• Operate a multi‑line switchboard, answer phone inquiries and route all incoming calls and messages.
• Greet visitors, receive routine inquiries in person, make appointments, arrange, conduct and record all tours of the Manor.
• Maintain reception departmental files and records, including correspondence, forms and routine office records and reports.
• Receive incoming mail, coordinate departmental distribution and process outgoing mail and courier deliveries.
• Arrange taxi pick‑up and return for residents, visitors or guests when necessary.
• Oversee bookings for meetings and conference rooms.
• Update resident lists and directories weekly and distribute to departments.
• Word‑process various forms, documents, lists, reports, records, memoranda, letters or other typing assignments; check and proofread typed material for accuracy.
• Type, proofread and distribute various meeting minutes and agendas.
• Complete compulsory education modules as scheduled (within six months of hire, within 3 months of significant updates or revisions to training materials, and annually thereafter).
• Prepare monthly Activities & Recreation Calendars.
• Enter data into Avanti as provided by Education.
• Assist with the sale of visitor and staff meal vouchers.
• Assign and activate parking/door fobs.
• Perform other duties as may be assigned by the Supervisor.

• Maintain adequate standards of safety and cleanliness in the work area.
• Promote a culture of resident safety and freedom from harm and injury.
• Ensure infection prevention and control standards are implemented and maintained.

• Demonstrate a professional image to residents, visitors, peers and colleagues.
• Use a problem‑solving approach to make decisions and resolve conflicts.
• Prioritise workload and meet deadlines.
• Operate within the Manor’s Code of Conduct.
• Respect and appreciate cultural diversity.
• Use appropriate communication channels.
• Manage conflict effectively.
• Demonstrate flexibility and reliability.

At BSF we foster a culture where you can grow, collaborate and make a meaningful impact. You will be part of a team that values empathy, compassion and innovation.

• Grade 12 Diploma or approved equivalent.

• Excellent interpersonal, written and communication skills.
• Comprehensive MS Office computer skills.
• Strong organisational skills, ability to multitask and prioritise tasks at hand.
• Strong work ethic, time management and resourcefulness.
• Ability to handle constant interruptions.

In accordance with Alberta’s Protection for Persons in Care Act, a criminal record check is required for successful candidates.

The Brenda Strafford Foundation is proud to be an equal‑opportunity employer. We are committed to creating and celebrating an inclusive, diverse, equitable and accessible environment for all employees.

• Position Title:
  
  Receptionist (Casual)
• Requisition Number: 1807
• Position Status:
  Casual
• Union/Agreement: GSA
• Posting End Date: 06/24/2026