Job Description & How to Apply Below
The Opportunity
Job classification : A5904 - Administrative Assistant II
# of positions: 1
Hourly Rate : $26.54 - $27.47
Placement within the range is typically based upon a review of skills, experience, and internal equity.
Position End Date :
February 5, 2027
Final date to receive applications : 4:00PM, August 5, 2026
This position provides customer service and administrative support via the SAIT Facilities Management HELPline as well as general office administrative support to the Facilities Management department.
The successful candidate is energetic, resourceful and tech savvy. You are an effortless computer and technology user and demonstrate excellent time management and organizational skills. You possess superior customer service skills and an have an aptitude for learning, problem solving and a growth mindset.
How You'll Contribute
Manage Archibus/CMMS work requests. This includes:
Entering work requests
Setting priorities and providing updates on requests
Opening, closing and searching work requests
Entering time/costs
Providing in-house training and support for SAITWorks
Providing timely response on work request updates
Provide customer service via HELPline phone and email
Monitor HELPline phone and email inbox during regular business hours and respond to all calls and messages
Dispatch emergency maintenance work requests to tradespersons
Perform Assigned Duties As Required, Related To
Operations
Committees
Special projects
Team building
Office administration including requisition entry and Invoice processing Knowledge, implementation and use of AI systems for data generation and creation of Power BI charts, Excel charts, and dashboards for FM internal teams (Campus Services, Campus Workplace Services, Lockshop, Electronic Security, Operational Readiness)
Administrative support functions for FM Internal Teams (Campus Services, Campus Workplace Services, Lockshop, Electronic Security, and Operational Readiness teams)
Conduct on-site survey reviews and live walkthroughs to ensure no outstanding issues on a daily basis
Qualifications
Post-secondary diploma or a combination of applicable education & experience
Facilities Management Professional (FMP), or willingness to obtain
Proficient in Microsoft Office Suite,
Basic knowledge of trade and building operations terminology
Previous customer service experience
Skills Required
Excellent interpersonal and communication skills
Excellent phone etiquette
Excellent Customer Service skills
Proficient in prioritizing multiple tasks
Possess a high degree of energy and initiative
Ability to work both independently with moderate or little supervision and as a part of a team
Preferred
Administrative Certificate/Education an asset
Call Centre Experience an asset
We sincerely thank all applicants for their interest in this opportunity. We understand how important communication is, and we are committed to following up with every candidate. Please know that each application is thoughtfully reviewed, and you will hear from us either way.
Together, we build bold futures
At SAIT, We Equip You With The Resources You Need To Shape Bold Futures For Yourself And Our Communities. Eligibility And Offerings May Vary By Employment Contract And Can Include
Generous top-up in lieu of time off and benefits
Professional development opportunities through access to Linked In Learning and discounted Continuing Education and Professional Studies courses
Access to Greenshield+ for virtual therapy at a reduced rate to support your well-being
Ability to contribute to RRSP or TFSA with reduced group rates
Excellent dining options on campus
Free access to our fitness facilities and group fitness classes
About SAIT
At SAIT, we’re building bold futures. We’re a community of tenacious problem-solvers, inventive thinkers, and passionate collaborators who believe in doing work that matters.
Named one of Alberta’s Top Employers, we’re driven by a desire to create an impact in our community. If you’re looking for a place where…
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