Facilities Management Helpline Administrator

Support the Facilities Management department at SAIT as a Helpline Administrator. Leverage your tech skills to deliver exceptional customer service and manage work requests effectively.

This position combines administrative support with customer service through the SAIT Facilities Management HELPline. Ideal for energetic candidates, this role emphasizes technology use, time management, and problem-solving skills. You will assist in managing Archibus/CMMS work requests, prioritize tasks, and ensure seamless communication between teams in a collaborative environment.

Key Responsibilities:

• Manage and enter Archibus/CMMS work requests

• Monitor HELPline phone and email for inquiries

• Dispatch urgent maintenance requests to trades

• Conduct on-site surveys and monitoring activities

• Support Facilities Management teams with administrative tasks

Requirements:

• Post-secondary diploma or relevant experience

• Proficient in Microsoft Office Suite

• Previous customer service experience

• Knowledge of trade and building operations terminology

• Willingness to obtain Facilities Management Professional certification

Deliver exceptional customer service and office administrative support within a vital team at SAIT!
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