Scheduling Operations Assistant

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Job Title

Scheduling Operations Assistant

Job Type

Flexible

Union

MRSA

Salary Grade

Flexible / Casual Classification (Salary Grade)

SAD
03 Administrative Services III (Salary Grade 15)

Hybrid Work

This position is eligible

Position End Date

3/31/2027

Location

About this Position

Working within the Scheduling department in the Office of the Registrar , this is a flexible position whose work schedule is variable and may include an irregular schedule of not less than three (3) hours per shift and up to thirty-five (35) hours per week. It is estimated that this role will work approximately 20-35 hours per week, though this is subject to change depending on operational needs.

Reporting to the Assistant Registrar, Scheduling, the Scheduling Operations Assistant supports essential scheduling operations related to the creation of fall, winter, spring, and summer credit and non-credit course schedules, final exam scheduling, ad-hoc room bookings, and final exam support services. This role contributes to the scheduling of almost 4,000 courses each semester, serving approximately 15,000 students and hundreds of faculty members.

The position involves working with the Infosilem Academic Suite scheduling applications and multiple cross-functional student information systems. This position may also occasionally provide some general administrative support, or operational support for other functions in Enrolment Management.

Academic Schedule Change Requests - 70%

• Analyze and action departmental academic schedule change requests, ensuring adherence to institutional policies and resource constraints

Other Scheduling Support Tasks - 20%

• Assign instructors to courses in the student information system
• Pull instructor assignment reports and send to academic departments
• Assist with the creation of Prior Learning and Recognition (PLAR) and Directed Readings courses in the student information system
• Assist with the administration and space setup of credit final exams
• Assist with credit ad-hoc and general ad-hoc room bookings
• Monitor and respond to inquiries received through the shared Scheduling email account

General Administrative Support - 5%

• Coordinate and support scheduling for team, departmental, and faculty meetings
• Maintain and update distribution lists and shared contact databases
• Record, distribute, and track meeting minutes and action items
• Edit and review content for websites, reports, and departmental communications
• Create and distribute basic surveys to support planning initiatives and feedback collection

Other Enrolment Management Support - 5%

• Provide support to other enrolment functions during peak periods, such as student inquiries, filing, event support, or other operational tasks

• Minimum Two-Year Diploma from a University or Equivalent or Journeyman Ticket
• Minimum one year of post-secondary work experience -- preference will be given to applicants with greater experience and/or experience working in Scheduling and/or the Office of the Registrar
• Experience using Infosilem, Banner, and Argos or similar softwares strongly preferred
• Experience working with university academic policies, procedures, and enrolment management processes
• Strong data entry skills and high level of attention to detail
• Excellent communication, writing, and interpersonal skills, with the ability to collaborate across departments
• Ability to handle high stress situations, particularly with competing deadlines, by staying organized, prioritizing effectively, and maintaining attention to detail.
• Experience working directly with diverse stakeholders, including those in high-level roles (e.g., faculty, academic leadership)
• Skilled in Google applications, including Gmail, Calendar, Drive, Documents, Sheets, among others
• Strong technical aptitude

Salary:$23.64 per hour

Closing Date: Open until suitable candidate is found - applications will begin being reviewed on September 1, 2026

About MRU

Founded in 1910 and located in Calgary, Alberta, Canada, Mount Royal University grew into a vibrant college in the 1930s and became a mid-sized university in 2009. A student-focused undergraduate university built on teaching excellence, Mount Royal University is known for our top-calibre programs, high-quality teaching and learning experience, robust delivery of liberal education, scholarly teaching, experiential learning and undergraduate research.

MRU serves approximately 15,782 students, including 11,752 full-time…