Intake Coordinator

Direct IME is looking for a full-time Intake Coordinator to join our team!

The Intake Coordinator handles all aspects of a referral from receipt of referral through scheduling, to on to confirming attendance. Duties include, but not limited to, intake, scheduling, review of medical documents, customer service, data entry, telephone duties, and clinic coverage.

The schedule is Monday to Friday 9:00 am to 5:00 pm MST

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Handles the Intake of new referrals of various types from a variety of sources

Reviews for complete information, appropriateness of assessor requested for benefits in question, determine if CAT review is required

Inputs referral information into IME-Centric, adding case notes and archives emails in IME-Centric per Company policies

Schedules examinations through IME Centric for single and multiple assessments

Schedules and confirms appointment dates and times with physicians' offices

Communicates with clients regarding appointment scheduling, physician CV's, appointment changes, no shows, cancellations, and receipt of medical records and/or images. Communicate with examinee as required by the client.

Coordinates with the client to obtain required medical records prior to examination

Reviews medical documents to check for conflict of interest, breaches in confidentiality, remove duplicates and confirm questions have been received and match the type of assessment requested. Moves cases to the appropriate queue to have medical documents sent to the assessor.

Communicates with physicians, clients and or examinees regarding any changes due to cancellation or rescheduling

Coordinates ancillary services such as interpretation, chaperones, transportation, and or exam site rentals when needed. Ensures the appropriate steps are taken to cancel and/or reschedule services upon appointment change or cancellation

Make reminder calls to examinees in advance of the assessment date Confirms if examinee has attended assessment and requests consent forms. Inform client of any no shows and ask for direction.

Handles and responds promptly to incoming calls, e- mails or faxes from physicians or clients requesting report status and/or information

Assists with clinic coverage as required

Arrange lodging and or transportation for out-of-town examinees, assists with directions, etc. Arranges for diagnostic tests as required.

Monitors various work queues to ensure all cases are followed up on and moved forward per company standards

Participate in various educational and or training activities as required

Other duties as assigned EDUCATION AND/OR EXPERIENCE High school diploma or equivalent required.

A minimum of one year related experience; or equivalent combination of training and experience.

Experience in a medical or legal office preferred.

QUALIFICATIONSAbility to handle multiple phone lines with heavy call volume.

Ability to operate computer, fax, copier, scanner, and telephone

Must be able to type a minimum of 35 W.P.M.Ability to follow instructions and respond to upper managements’ directions accurately

Demonstrates accuracy and thoroughness.

Must demonstrate exceptional communication skills by conveying necessary information accurately, listening effectively and asking questions where clarification is needed.

Must be able to work independently, prioritize work activities and use time efficiently.

Must be able to maintain confidentiality.

Must be able to demonstrate and promote a positive, team
-oriented environment.

Must be able to stay focused and concentrate under normal or heavy distractions.

Must be able to work well under pressure and or stressful conditions.

Must possess the ability to manage change, delays, or unexpected events appropriately.

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