Receptionist, Administrative​/Clerical

Urban Legal Recruitment is pleased to be assisting our valued client, a highly regarded national law firm, with the recruitment of a Receptionist to join its Calgary office.

The Receptionist is responsible for welcoming clients and visitors, anticipating their needs, and directing them to the appropriate person or boardroom. As the “face” of the firm, this individual will also answer incoming calls and provide memorable customer service experiences to both internal and external clients.

Work Schedule
Monday to Friday, 8:30 a.m. to 4:30 p.m., with flexibility to work additional hours as necessary.

Principal Duties and Responsibilities.

Act as the first point of contact for all visitors to the Calgary office, including greeting and welcoming guests, determining the nature of their visit, and responding to requests

Provide exceptional customer service to callers through the firm’s switchboard

Monitor the office voicemail inbox and take or relay messages as required

Work closely with Office Services and Technical Support to ensure meetings are set up effectively and efficiently

Accept and process Attorney for Service documents as received

Update Inter Action, internal floor plans, and telephone directories on the firm’s intranet

Assist with conference and meeting room bookings

Maintain the visitor log and issue visitor passes as required

Receive and relay facilities-related concerns, including washroom issues, spills, or other incidents requiring attention

Provide support to other members of the team when appropriate and necessary

Complete other duties, administrative support, or special projects as assigned

Provide assistance to other departments as required, with training provided

Remain flexible and willing to support a variety of departments and business needs

Qualifications

Previous switchboard, reception, or office administration experience is considered an asset

Previous experience within a law firm environment is considered an asset

Proficiency with Microsoft Office, including Outlook, Word, Excel, and Teams

Familiarity with telephone and internal communication systems

Exceptional customer service skills and a high level of professionalism

Strong written and verbal communication skills

Excellent interpersonal skills and the ability to interact confidently with clients, visitors, and colleagues

Ability to work independently in a fast-paced, team-oriented environment

Professional, accountable, responsive, and proactive approach

Demonstrated initiative and commitment to supporting the broader team

Ability to occasionally lift approximately 10 to 15 pounds, including paper or bankers’ boxes

Our client offers a professional and collaborative work environment and the opportunity to become an important part of a highly regarded national law firm.

If you are polished, personable, and passionate about providing exceptional service, we would love to hear from you.