Program Coordinator, Winks

JOIN OUR TEAM! Program Coordinator, Winks

At Couche‑Tard/Circle K, our mission is simple: to make our customer’s lives a little easier everyday. You may have already stopped for coffee, refueling your car, or eating something on the go. Then, you know what Couche‑Tard/Circle K is. We have grown into a successful global company with over 16,000 stores in 29 countries, serving almost 9 million customers every day.

In total, more than 150,000 people work in our stores and offices. We make journeys easier by offering fast and friendly service. We care about our people and our communities, and we look for ways to uplift people first. Wherever your journey’s going, we can help you get there. Are you ready to grow your career? Let's grow together!

Department:
Winks Affiliate Program

Location:

Calgary, AB (on-site) (#400, 229 - 33rd Street NE Calgary, Alberta T2A 4Y6)

Type of employment:
Permanent, Full Time (40 hours)

We are hiring a Program Coordinator, Winks. Reporting to the Program Manager, the Winks Program Coordinator will be responsible for providing comprehensive administrative support to the Program Manager and contributing to the growth and success of the Winks Affiliate Program. This position contributes to maximizing business opportunities for Winks Members and Vendor Partners through effective program administration, member support, data management, and coordination of marketing and promotional activities.

Success in this role requires strong organizational skills, attention to detail, problem‑solving abilities, and the initiative to research and resolve unexpected challenges.

Winks is an affiliate banner program developed by Mac’s Convenience Stores (now part of Circle K / Alimentation Couche‑Tard) designed to support independent convenience store operators in growing their businesses while maintaining operational independence. The program provides members with preferred pricing and rebates through key distribution partners, access to industry‑leading food and coffee programs, and operational and merchandising support—all without requiring franchise conversion.

• Coordinate the onboarding of new members recruited internally and through Core‑Mark representatives, including telephone screening, reviewing program eligibility criteria and guidelines, entering member information into the database, notifying suppliers, and emailing welcome packages.
• Update and maintain member banking information within the PDI system.
• Obtain GST registration confirmations for new members through Government of Canada resources.
• Create, update, and distribute Membership Information Kits for all regions as required.

• Respond to inquiries from members and suppliers by phone and email, providing timely assistance and resolving customer service issues.
• Follow up on member and supplier concerns to ensure satisfactory resolution.
• Collaborate with suppliers regarding promotional programs, new product launches, store execution initiatives, and promotional signage requirements.

• Compile data and assist with the creation of signage, newsletters, promotional materials, and other communications.
• Coordinate the organization and digital distribution of monthly Winks Links newsletter packages.
• Create and requisition monthly sell sheets and point‑of‑sale (POS) signage through approved printing vendors.

• Maintain the Winks database, member records, and vendor rebate program information.
• Compile quarterly sales data received from Direct to Store suppliers, identify and investigate discrepancies through exception reporting, and accurately update program databases.
• Generate quarterly…