Service Scheduler

Job Description
Reporting to the Branch Operations Lead, the Service Scheduler will be responsible for general administration duties, maintaining daily /weekly reports, lockouts and reschedules. The position will be required to communicate with customers, efficiently update service data, collaborate with service and distribution, and work within a team-based environment. It will be the Service Scheduler responsibility to have a detailed knowledge of computer applications (i.e. Microsoft Office Suite), business reports for both interpreting and compiling, and the Customer Service System (for both inquiry and input).

GENERAL RESPONSIBILITIES:

Manages the service orders that are generated into Accu Schedule ensuring we are not overcapacity for what we can achieve each day.

Schedule Service Work Orders with Customers

Sends out daily communication to our Inside Sales Team letting them know what our next available service date is.

Generates, compiles, and distributes all daily, weekly, and monthly reports as required.

Review the branch sheets daily and sort them into complete, R/O or reschedule. Distribute the run sheets to Service Staging.

Creates and distributes service schedule & run sheets approximately 3-5 days in advance for Inside Sales, Field Service Technicians, and Service Stager on a daily basis. In creation of runs, ensure that they are efficient based on geography/area, job type, total hours and abilities required to complete the job.

Maps each run out to ensure highest efficiency, also takes into account trade days or special requests for specific times.

Authorize, amend, or reject any service additions or changes after run sheets have been distributed. Clearly communicate last minute changes affecting the run sheets are to the Stager.

P.O.’s:
Maintain status of PO’s and make sure all are accounted for, logged, and approved.

Team Effort:
Request and provide assistance to ensure all tasks are completed daily. Verify that the branch staging process is followed and adhered to.

Vehicle Maintenance: maintain and update all VM reports daily.

Assign, route and distribute scheduled service orders as required and ensure all service paperwork brought back is accounted for and processed through proper channels.

Update Corporate Service Report Card.

Other duties:
Perform other duties as assigned by others and by requirements of this position.

Qualifications

Great interpersonal skills that enable you to clearly and effectively communicate with builders, homeowners, suppliers and other employees

Critical thinking, organization and time management

Ability to work under pressure and tight deadlines

Coordination/Dispatch/Scheduling experience an asset

Excellent knowledge of Microsoft Office Suite and a high level of computer proficiency

2 year diploma in business/office administration or equivalent work experience preferred

Additional Information
Ply Gem Canada is committed to an inclusive, equitable and accessible workplace. We encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants’ needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.