Shell DFOA Administrator - Mat Leave Coverage
Job Description & How to Apply Below
- Through effective customer service and interpersonal skills, the incumbent of this position will be managing orders for the Shell Delivering for our Accounts (DFOA) program.
- Checking Shell Portal throughout the day
- Transfer Shell orders to chempax
- Create new ship to address under Shell Canada
- Scan orders and B/L to affected branches
- Invoice orders in Shell Portal and Chempax once product has been delivered
- Update spreadsheet for each order
- Customer information, Product ordered, amount of product delivered, Shell Order Number, Branch, Due Date, Delivery date, DFOA reimbursement number, Boss Invoice Number, and Notes
- Contact local Vendor Management Inventory (VMI) customers to arrange delivery
- Create orders in Shell Portal for VMI customers
- Tracking deliveries ensuring customer’s requirements are being met.
- Print off DFOA Reimbursements and match to Boss Lubricants Invoices.
- The DFOA reimbursement form including Boss invoice numbers are given to A/C and A/P.
- Tracking rebranded product
- Direct contact for Shell inquiries
- Other duties as required.
- Education
- Minimum - Completion of High School
- Knowledge
- Basic knowledge of oil/lube industry
- Knowledge of city of Calgary orientation
- Knowledge of MS products and applications
- Experience
- Developing customer relationships
- Editing and proofreading documentation
- Proven computer skills and using various software packages, including MS Office products and database applications
- Abilities
- Adapt and learn new computer systems, applications and software
- Mediate client issues and concerns
- Multi-task and re-shift priorities efficiently as needed
- Work in a fast-paced environment
- Organized and detail orientated
- Work with minimal supervision
- Personal Suitability
- Maintain the utmost in professional conduct with clients
- Exude professionalism and customer-service – BOSS’ core values
- Thorough and attentive to detail
- Be organized and ensure timely follow-up communication
- Computer literate and savvy
- Takes pride in their work
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