Corporate Receptionist​/Office Assistant; SUP-CP; Corporate Office

Position: Corporate Receptionist / Office Assistant (SUP-CP60-001) - Corporate Office
About The Role:

The Corporate Receptionist/Office Assistant serves as the primary point of contact for Bethany’s Corporate Office, creating a professional, welcoming and service-focused experience for visitors, employees, residents and tenants, families, vendors and other stakeholders.

The position manages day-to-day reception activities, including greeting and directing visitors, answering calls, responding to general inquiries, and supporting the effective operation of the Corporate Office.

Working under the guidance of the Executive Assistant, the position demonstrates professionalism, discretion, organization and strong interpersonal and communication skills in support of Bethany’s commitment to Service Excellence.

What You Will Do:

SUMMARY: The Corporate Receptionist/Office Assistant serves as the primary point of contact for Bethany’s Corporate Office, creating a professional, welcoming and service-focused experience for visitors, employees, residents and tenants, families, vendors and other stakeholders.

The position manages day-to-day reception activities, including greeting and directing visitors, answering calls, responding to general inquiries, and supporting the effective operation of the Corporate Office.

Working under the guidance of the Executive Assistant, the position demonstrates professionalism, discretion, organization and strong interpersonal and communication skills in support of Bethany’s commitment to Service Excellence.

Essential duties, responsibilities, and performance measures

Reception

Serves as the primary reception contact, providing consistent front desk coverage and maintaining a professional, welcoming environment for visitors, residents, families, employees, and other stakeholders.

Greets and assists visitors, answers and directs incoming calls, responds to general inquiries, and directs individuals to the appropriate person or department.

Supports the day-to-day operation of the reception area, ensuring inquiries and requests are addressed promptly and professionally.

Administrative and Executive Office Support Provide administrative support such as document formatting, data entry, invoice processing and correspondence as required.

Assist Human Resources with new employee onboarding activities and ensuring completion of required documentation.

Privacy, Confidentiality, and Compliance Handle sensitive and confidential information with discretion, ensuring strict adherence to applicable privacy legislation (e.g., Protection of Privacy Act [POPA], Access to Information Act [ATIA]). Support implementation and maintenance of internal privacy protocols, including secure document handling and access management.

Ensure that day-to-day work practices align with organizational policies, professional standards, and current regulatory requirements.

Communication and Liaison Regularly review and manage shared mailboxes to ensure timely, professional responses and appropriate escalation or redirection of inquiries. Support coordination of communication across internal teams, ensuring consistency and clarity in messaging.

Continuous Improvement and Learning Participate in learning opportunities related to administrative best practices, governance, and privacy legislation.

Support the continuous improvement of administrative and governance functions by maintaining user-friendly templates, checklists, and procedural documentation. Identify opportunities to streamline administrative tasks and propose improvements to enhance efficiency and accuracy.

Team Collaboration Collaborate effectively with the Executive Assistant, administrative team, and other internal stakeholders to ensure seamless coordination of responsibilities.

Demonstrate a helpful, respectful, and proactive approach to…