Registration and Financial Aid Associate
Listed on 2026-10-27
-
Administrative/Clerical
Office Administrator/ Coordinator, Education Administration, Business Administration, Data Entry
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Job Title
Registration and Financial Aid Associate
Job Type
Permanent
Union
MRSA
Position Classification
SAC
07 Academic Services VII
Salary Grade
$61,170.20 - $77,404.60
FT or PT
Full-time
Hybrid Work
This position is eligible
Position End Date (if applicable)
Location
About this Position
About Services to StudentsThe Students portfolio at Mount Royal broadly encompasses Student Affairs, Enrolment Services, and International Education, delivering support and services that are inextricably linked with the teaching and learning outcomes academic departments are tasked with achieving. We support the University’s mission by assisting students, staff and faculty through a variety of departments, including:
Admissions and Recruitment, Residence Services, the Office of the Registrar (Academic Scheduling; Records, Registration, Financial Aid and Student Awards), Student Learning Services, Access and Inclusion Services, Career Services, the Office of Student Community Standards, the Office of Student Success, Wellness Services, Cougars Athletics and Recreation, the Iniskim Centre, International Education, Student Systems and Communications, and Strategic Enrolment Data.
The Registration and Financial Aid Associate reports directly to the Assistant Registrar, Registration and Financial Aid, and provides support to the operations of the Registration and Financial Aid area. This includes ensuring processes are running smoothly and efficiently, and assisting in the facilitation of superior client service. The position is responsible for registration and financial aid system setup and maintenance as required for each semester, as well as assisting in the administration of processes and procedures within the department.
This includes but is not limited to emergency bursaries, Foundational Learning Supports, student loans, special registrations and more. In collaboration with the Assistant Registrar, they work to continuously review, enhance and implement business processes to advance the goals of the Registration and Financial Aid area.
This is a full-time permanent position working 35 hours per week.
Responsibilities- Utilize multiple software systems in order to investigate and respond to student and department inquiries
- Exercise independent judgment with respect to inquiries, as well as when an inquiry must be escalated to the Assistant Registrar
- Coordinate key registrations tasks including calculating critical dates, special registrations and wait listing
- Support the Assistant Registrar in key financial aid tasks including but not limited to the Emergency Bursary process, the review of student loan exceptions, and the management of the Foundational Learning Assistance Program
- Maintain the timeline for the Registration and Financial Aid Associate role and create and maintain documentation for processes and procedures
- Complete system set-up in accordance with timelines, procedures and policy, and in collaboration with other departments as required
- Run and review error reports to ensure data integrity and conduct testing as required for system upgrades
- Conduct research pertaining to best practices, policies, regulations, operations and systems
- Support front line positions when operationally required
- 3 or 4 year Bachelor’s Degree or equivalent
- 2 - 3 years related experience
- Minimum of 2 years experience in a post-secondary environment, preferably in registration and/or financial aid
- Demonstrates complex problem solving skills and the ability to analyze and interpret data
- Demonstrates a high aptitude for learning technical and detailed work
- Proven ability to prioritize a variety of tasks and responsibilities
- Excellent communication skills with the ability to correspond with diverse populations
- Proven ability to collaborate with others
- Well versed in Microsoft Office and Google products
Closing Date: November 6, 2026
If you require accommodation to participate in the recruitment process, please notify and we will work together on your accommodation request.
About MRU
Founded in 1910 and located in Calgary, Alberta, Canada, Mount Royal University grew into a vibrant college in the 1930s and became a mid-sized university in 2009. A student-focused undergraduate university built on teaching excellence, Mount Royal University is known for our top-calibre programs, high-quality teaching and learning experience, robust delivery of liberal…
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