Bilingual Donor Care Representative

Support Make-A-Wish Canada donors in French and English through phone, email, and accurate CRM data entry onsite. This full-time contract serves Calgary, London, or Saskatoon.

As a Donor Care Representative, Office Administration, you will provide customer service and administrative support. The role combines donor inquiries, office reception, constituent records, and stewardship communications. You will use Donor Drive, Salesforce, Microsoft Office, Excel, and Word while working with internal teams.

• Answer donor inquiries through phone and email
• Manage reception, office opening, closing, and building coordination
• Enter donations, payments, and constituent records accurately
• Issue tax receipts, acknowledgment cards, and stewardship communications
• Support regional fundraising directors and collaborate with internal teams

• Fluency in French and English, verbally and in writing
• One to two years’ data entry experience required
• One year of customer service and office administration experience
• Strong organization, communication, problem-solving, and multitasking skills
• Microsoft Office, Excel, Word, confidentiality, and background check requirements

Bring bilingual communication, donor service, office administration, and CRM accuracy to Make-A-Wish Canada’s mission.