Service Advisor - Canyon Creek Toyota

Job Description

Introduction:
The Canyon Creek Toyota is seeking a professional, strategic and technologically adept Service Advisor to be the welcoming face of the Service Department at our dealership. As the primary point of contact for Service customers, you’ll play a key role in creating a positive and enjoyable experience. You’ll take pride in delivering exceptional service, staying organized, and ensuring every interaction reflects our strong commitment to our customers.

Schedule
:
This is a full-time, permanent role of 40 hours per week.

Pay Range
:
Variable commission structure. This role reports to the Service Manager of the dealership.

A division of the Jim Pattison Group, the Jim Pattison Auto Group was founded in 1961 by Jimmy Pattison, when he purchased a GM franchise. Today, the Jim Pattison Auto Group encompasses 28 locations across Western Canada, representing 16 automotive brands.

• Welcome and assist Service customers ensuring the customer’s needs are fully understood
• Respond to incoming calls to the Service Department promptly, professionally and courteously
• Accurately document all vehicle concerns onto Repair Orders and sell repairs and services to customers based on their needs
• Prepare accurate quotes for recommended services and obtain customer approvals for repairs
• Act as the liaison between the customer, the parts department, and the Automotive Technicians
• Ensure customers are kept informed about the status of their vehicle, any additional recommended repairs that may be found, and wait times
• Manage customer complaints respectfully and promptly; elevate concerns when appropriate
• Conduct vehicle inspection walk-arounds before and after service appointments
• Maintain a tidy, presentable work space
• Ensure a high degree of confidentiality with company and customer information
• Participate in maintaining a supportive and engaging working environment
• Other administrative duties as assigned

• A valid BC Driver’s license is required, including a satisfactory Driver’s Abstract report
• With at least one year experience in the automotive industry as a Service Advisor, experience with CDK One‑Eighty software considered an asset
• Previous, related experience in a customer‑facing role would be considered an asset
• Proficiency with Microsoft Office (Word, Excel, Outlook)
• Strong customer‑service skills with a friendly, approachable attitude
• Good data entry skills, with strong accuracy
• Detail‑oriented, with the ability to multi‑task and prioritize responsibilities
• Ability to stay calm and focused in a fast‑paced environment
• Reliable, punctual, and dependable
• Good written and spoken communication skills
• Ability to work in close proximity to a noisy automotive shop
• Ability to periodically work outdoors during the day to complete vehicle inspections, with exposure to various weather conditions including sun, rain, wind, snow, heat, and cold
• Requirement to complete a satisfactory Criminal Record Check and submit a satisfactory Driver’s Abstract

• Competitive wages
• Comprehensive benefits package, including health, dental, and insurance
• Unlimited opportunities for advancement, growth, and development
• Manufacturer led training opportunities
• Access to exclusive corporate discount programs
• Recognition and rewards programs
• A great team atmosphere and a positive, supportive working environment

We thank all applicants for their interest; however, only those selected for interviews will be contacted.

We are an equal opportunity employer and are committed to creating an inclusive and accessible workplace. We welcome applicants from all backgrounds and experiences. If you require any accommodations during the recruitment process, please contact us at