Service Advisor - Canyon Creek Toyota

Job Description
Introduction:
The  Canyon Creek Toyota  is seeking a professional, strategic and technologically adept  Service Advisor  to be the welcoming face of the Service Department at our dealership. As the primary point of contact for Service customers, you’ll play a key role in creating a positive and enjoyable experience. You’ll take pride in delivering exceptional service, staying organized, and ensuring every interaction reflects our strong commitment to our customers.

Schedule :
This is a full-time, permanent role of 40 hours per week.

Pay Range :
Variable commission structure. This role reports to the Service Manager of the dealership.

About Us
A division of the Jim Pattison Group, the  Jim Pattison Auto Group  was founded in 1961 by Jimmy Pattison, when he purchased a GM franchise. Today, the Jim Pattison Auto Group encompasses 28 locations across Western Canada, representing 16 automotive brands.

Responsibilities

Welcome and assist Service customers ensuring the customer’s needs are fully understood

Respond to incoming calls to the Service Department promptly, professionally and courteously

Accurately document all vehicle concerns onto Repair Orders and sell repairs and services to customers based on their needs

Prepare accurate quotes for recommended services and obtain customer approvals for repairs

Act as the liaison between the customer, the parts department, and the Automotive Technicians

Ensure customers are kept informed about the status of their vehicle, any additional recommended repairs that may be found, and wait times

Manage customer complaints respectfully and promptly; elevate concerns when appropriate

Conduct vehicle inspection walk-arounds before and after service appointments

Maintain a tidy, presentable work space

Ensure a high degree of confidentiality with company and customer information

Participate in maintaining a supportive and engaging working environment

Other administrative duties as assigned

Qualifications

A valid BC Driver’s license is required, including a satisfactory Driver’s Abstract report

With at least one year experience in the automotive industry as a Service Advisor, experience with CDK One‑Eighty software considered an asset

Previous, related experience in a customer‑facing role would be considered an asset

Proficiency with Microsoft Office (Word, Excel, Outlook)

Strong customer‑service skills with a friendly, approachable attitude

Good data entry skills, with strong accuracy

Detail‑oriented, with the ability to multi‑task and prioritize responsibilities

Ability to stay calm and focused in a fast‑paced environment

Reliable, punctual, and dependable

Good written and spoken communication skills

Ability to work in close proximity to a noisy automotive shop

Ability to periodically work outdoors during the day to complete vehicle inspections, with exposure to various weather conditions including sun, rain, wind, snow, heat, and cold

Requirement to complete a satisfactory Criminal Record Check and submit a satisfactory Driver’s Abstract

Benefits

Competitive wages

Comprehensive benefits package, including health, dental, and insurance

Unlimited opportunities for advancement, growth, and development

Manufacturer led training opportunities

Access to exclusive corporate discount programs

Recognition and rewards programs

A great team atmosphere and a positive, supportive working environment

Legal and Accessibility
We thank all applicants for their interest; however, only those selected for interviews will be contacted.

We are an equal opportunity employer and are committed to creating an inclusive and accessible workplace. We welcome applicants from all backgrounds and experiences. If you require any accommodations during the recruitment process, please contact us at

#J-18808-Ljbffr