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Job Description & How to Apply Below
If you are looking to grow your career with an organization driven by excellence, integrity, and innovation, Dilawri offers an environment where people are supported and empowered to succeed. Founded in 1985, Dilawri is Canada’s largest automotive group and one of Canada’s Best Managed Companies. Dilawri operates over 80 franchised dealerships, representing more than 35 of the world’s most respected automotive brands across British Columbia, Alberta, Saskatchewan, Ontario, Quebec, and Washington, DC.
With a team of more than 4,000 employees, Dilawri fosters a culture rooted in collaboration, accountability, and continuous learning. Our values of Excellence, Leading, Teamwork, Integrity, Innovation, and Giving Back guide how we work, lead, and serve our customers and communities.
Position Overview
We are looking for a Service Advisor to join our team at BMW Royal Oak/MINI Calgary . The successful candidate is passionate about the automotive industry and eager to contribute to our growing team.
Primary Duties and Responsibilities
Responsible for welcoming customers and gathering the required information to identify the vehicle repair and maintenance work required.
Advise customers on maintenance schedules, explain the importance of maintenance based on manufacturers’ recommendations, sell services, understand and apply factory and aftermarket warranties, recommend additional services based on vehicle history, time and mileage, and provide the finance office with warranty expiration information.
Document and complete a repair order, verifying customer information, preferred method of contact, vehicle information and concerns, accurate detailed price estimate, complete vehicle walk‑around, check vehicle history for open recalls and campaigns, and provide customer with an expected time frame for completion.
Obtain pre‑authorization costs, parts availability, and payments.
Verify the scope of warranty coverage prior to the work being done and ensure appropriate approvals are obtained.
Monitor the progress of the work and keep customers informed regarding the status of their vehicle.
Review CSI monthly score and day‑to‑day performance.
Utilize CDK and Dealer‑FX on all customer pay repair orders and accurately order parts.
Prepare and explain the work and charges to the customer.
Other duties as assigned by management.
Qualifications Required
Have a minimum of 2+ years of experience as a Service Advisor in the automotive industry.
Clear written and oral communication skills with a focus on excellent customer service.
Ability to interpret customers’ descriptions of vehicle problems and translate them into clear instructions for technicians.
Excellent organizational skills and the ability to prioritize tasks effectively.
Ability to effectively deal with customers’ concerns or complaints.
Good understanding of the brand, maintenance, and warranty requirements.
Computer literate and able to use a variety of programs; quick to learn new ones.
Previous experience with CDK and/or Dealer‑FX is considered an asset.
Legally entitled to work in Canada.
Benefits
Discounted employee vehicle purchase program
Job‑specific coaching and training programs
Comprehensive health and dental plans
Employee wellness and assistance programs
Employee social events
Build your career with a team that is driven by excellence, integrity, and innovation. Discover Dilawri.
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