Operations Process Specialist
What you’ll do
Reporting to the Manager, Operations Process; the Operations Process Specialist is responsible for the successful implementation of performance and process improvements such as cycle time enhancements, throughput increases, and productivity/cost improvements in a retail environment. The Operations Process Specialist will apply change management practices and continuous improvement methodologies such as Lean, Kaizen, Six Sigma and front-line training. The Operations Process Specialist will lead improvement projects with multidisciplinary teams to achieve tangible benefits aligned to the corporate strategy.
In this role, you will be expected to:
Work with leadership Lean Green Belt to execute the process improvement roadmap.
Support analysis of labour model drivers to identify efficiency opportunities and recommend improvements that enhance operational performance.
Lead and actively participate in operations improvement projects, applying a Lean Six Sigma methodology in partnership with business units and subject matter experts.
Plan and facilitate workshops, time studies, process mapping exercises, and reporting activities that support decision-making.
Collaborate with project subject matter experts to map/re-map process flows
Create and manage Standard Operating Procedures (SOPs) in partnership with business units
Manage the SOP Library (scheduled health checks and continuous improvement revisions)
Work collaboratively with field leadership teams to implement new SOPs, evaluate operational process opportunities and manage the integrity of existing operational processes.
Who you are
We are looking for a high performing individual who:
Possesses strong communication skills that can be leveraged to build rapport through influence and collaborate with contributors at all levels of the organization
Demonstrates strong organization and project management skills with a high degree of comfort, applying Lean Six Sigma methodology to business problems
Demonstrates strong facilitation skills and comfort with large group presentation requirements
Possesses an entrepreneurial spirit, a bias for action, and a desire to work with key stakeholders to drive innovation in the retail environment and in-store e-commerce
Has a passion for implementing successful change initiatives
Has a customer centric mentality
Demonstrates exceptional communication skills
Thrives in a highly collaborative environment
Has a keen eye for detail and is highly organized
Is skilled in leading projects from strategy to execution
Seeks out additional opportunities to improve performance metrics
What you bring
Lean Six Sigma and project management training, with 2+ years of hands-on project experience
Experience applying Lean, Kaizen, or Six Sigma methodologies within an operations environment
Strong facilitation skills and comfort presenting to groups of varied sizes
Advanced organizational and project management abilities, with proficiency in Excel, Word, and Power Point
Exceptional written and verbal communication skills, with the ability to influence and collaborate across functions
Experience working within a retail location (nice to have – not required)
We’re always looking for great talent! In addition to competitive pay, we offer:
Comprehensive benefits and retirement programs
Performance incentives, Continuing Education Programs
Other perks to support your well-being
Career growth opportunities and product discounts
Our typical hiring range is between $53,000.00 and $88,000.00 per annum. Salary decisions are also dependent on other factors such as your experience, job-related knowledge, skills and competencies, market location, industry benchmarks, internal equity and other role-specific requirements.
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