Senior Strategy Manager

Senior Strategy Manager

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Take TELUS Sales to the Next Level

Join Our Team And What We’ll Accomplish Together. We’re looking for a motivated, results‑oriented Senior Strategy Manager to drive Sales Performance and Culture within our Technician Field teams. This is a transformative role focused on achieving tangible business outcomes and exceptional customer experiences by reimagining the technician team’s potential.

The role involves leveraging your passion for problem‑solving, program management, and road‑mapping to enhance the Technician Sales Experience, identify performance gains, and collaborate with stakeholders on program evolution. Using field feedback, data, and reporting, you will collaborate with cross‑functional teams (marketing, support, enablement) to develop a prioritized, long‑term vision and roadmap. This strategy must address the current and future needs of the technician teams, align with our evolving product mix and business growth, and meet diverse customer expectations.

• Lead the comprehensive transformation of our channel, focusing on identifying and prioritizing performance opportunities.
• Develop and triage bottom‑up forecasts and set ambitious targets for technicians and teams.
• Evolve our compensation and cost structure and modify operating models to enhance efficiency and effectiveness.
• Manage the Operating Expense (Opex) Budget in partnership with the Finance team.
• Serve as the Prime for the PSO program within the channel, driving performance improvement initiatives.
• Create and maintain a comprehensive rolling sales forecast segmented by product, region, and team.
• Oversee scorecard management and target setting, ensuring interlock with field teams, including the recurring triage and renewal of partner targets and incentives.

• Continuously consult and collaborate with enablement teams and operational stakeholders to define and build our strategic roadmap.
• Facilitate recurring planning sessions with enablement, field, Go‑to‑Market (GTM), and support teams.

• Analyze results to develop and present executive recommendations to leadership and key stakeholders.
• Regularly meet with stakeholders to debrief on successes and opportunities, taking action on key identified gaps.
• Effectively build and manage channel support needs against priorities, optimizing impact despite limited resources and a changing competitive landscape.

• Data Storytelling & Influence:
  Exceptional ability to synthesize data into compelling narratives and provide strategic recommendations to senior leadership.
• Strategic & Financial Acumen:
  Demonstrated financial literacy, including experience in assessing unit economics and developing robust business cases.
• Program Development & Prioritization:
  Proven track record of analyzing data to identify, prioritize, and develop transformational programs that influence KPIs and drive results.
• Cross‑Functional
  
  Collaboration:
  
  Experience in establishing and maintaining effective relationships with diverse internal stakeholders.
• Organizational & Execution Excellence:
  Strong organizational skills with the ability to prioritize multiple tasks, work under pressure, meet tight deadlines, and perform detailed data analysis.
• Proactive & Ownership Mindset:
  Self‑motivated, proactive problem‑solver who takes full ownership of challenges and issues, capable of operating effectively with minimal supervision.

• A University degree in Business, Finance, Engineering or other quantitative discipline.
• 5+ years of consulting or program management experience.
• 3+ years of enabling and/or supporting a consumer sales channel.
• Familiarity or experience with TELUS consumer products and solutions is an asset.