Director, Product Management

Ziing was founded in Canada in 2018 by supply chain and technology experts.

We think of mobility as a breeding ground for collective change. We saw an opportunity to be the first logistics company that didn’t just integrate digital technology into our operations—we founded our entire business upon it. Harnessing the power of data, integrated systems, clean technology, and AI-driven automation, we help our clients deliver on their promise of excellent customer service.

At Ziing, we are setting new standards with our  transformative enterprise platform  that builds and integrates web, iOS, and Android applications. Our approach combines the forefront of modern technologies, including generative AI and comprehensive Microsoft ecosystems, within a culture that merges the agility of a Startup with the reliability of Enterprise frameworks. We’re committed to innovation, smart risk-taking, and impactful technology solutions.

Our core values of humble, hungry, and mindful are at the forefront of everything we do.

DIRECTOR, PRODUCT MANAGEMENT
ABOUT THE OPPORTUNITY
We are looking for a Director, Product Management to own the Zing.ai platform product strategy and roadmap.

This is a senior product leadership role for someone who can turn a proven platform into a category-defining operating system for final mile logistics. You will define where the platform goes next, how we prioritize across customers and internal operations, how we convert field complexity into scalable product capabilities, and how we deliver ambitious business, operational and customer outcomes.

You will lead product managers and partner deeply with engineering, data science, operations, customer success, sales, finance, and executive leadership. The role requires a product leader who is equally comfortable in customer conversations, platform architecture discussions, operational reviews, roadmap tradeoffs, and executive strategy sessions.

This is not a maintenance role. It is a mandate to expand Ziing.ai from a strong foundation into a high-scale, enterprise grade platform with measurable impact across delivery performance, network efficiency, automation, customer experience, partner performance, and financial accuracy.

What You’ll Own
Platform Strategy and Roadmap

Own the long‑term Ziing.ai platform product strategy, including the product vision, strategic pillars, investment themes, sequencing, and multi‑year roadmap.

Translate Ziing’s business strategy into a clear platform roadmap that supports enterprise growth, operational leverage, service partner performance, driver productivity, and customer outcomes.

Establish clear product principles for platform scalability, usability, configurability, reliability, data quality, automation, and operational accountability.

Use customer feedback, market research, competitive analysis, support insights, operational data, and financial performance data to shape product direction.

Make hard prioritization decisions across customer needs, operational pain points, technical debt, platform foundations, new capabilities, and revenue opportunities.

Growth, Adoption, and Outcome Ownership

Set and deliver aggressive product goals across adoption, usage, automation, delivery performance, customer satisfaction, partner productivity, driver compliance, financial accuracy, and operational efficiency.

Convert successful product capabilities into repeatable, scalable workflows used across customers, regions, delivery models, and service partner networks.

Create product mechanisms that reduce operational dependency on manual intervention while improving reliability, transparency, and exception resolution.

Define the product instrumentation, dashboards, metrics, and feedback loops needed to understand platform…