Broker Link Inc. is seeking a Workforce Planning / WFM professional in Calgary to manage intraday to monthly scheduling, ensuring SLAs and service levels are met. You’ll monitor calls, adjust schedules, and produce real-time performance reports to guide staffing decisions.
The role requires a university degree or college diploma with 2–4 years in workforce planning, plus strong Excel and WFM tool proficiency (Nice-WFM, Aspect e-WFM, Verint). Excellent communication and teamwork are essential.
We would love to welcome a new Workforce Analytics & Scheduling Analyst — Flexible Work to our team in Calgary, AB, Canada.
This opportunity is part of our work in Human Resources, Management & Operations.
The advertised compensation is 59.000 - 73.000.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
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