Program Manager, Operational Performance

Overview of role:

This role is a senior stakeholder who plays a critical role in West Jet’s operational transformation. The Performance Advisor partners directly with frontline leaders and functional teams to define and translate strategy into day-to-day performance. By bringing structure, analysis, and coordination to operational improvement efforts, the Performance Advisor helps ensure priorities are clear, progress is sustained, and operational performance targets are consistently achieved.

The Performance Advisor partners with operational leaders to identify, assess, prioritize, plan, and deliver initiatives that improve operational performance. This role supports leaders in defining improvement roadmaps, diagnosing root causes of performance gaps, and determining the most effective actions to address them.

Working across operational teams, the Performance Advisor coordinates multiple initiatives simultaneously, defines and operationalizes performance measures, and supports the adoption of performance management practices that improve visibility, accountability, and execution. The role combines analytical problem-solving, initiative coordination, and stakeholder engagement to help translate operational priorities into measurable results.

Reports to:

Senior Manager, Operational Performance

• Manage a portfolio of transformation initiatives in support of operational performance improvements, including opportunity identification, assessment, prioritization, and road mapping.
• Lead and deliver prioritized transformation initiatives within the assigned operational domain, ensuring alignment with enterprise objectives and West Jet’s long-range plan.
• Act as a strategic partner to frontline leaders, enabling decision making and execution through performance analysis, process redesign, and implementation support.
• Apply structured problem-solving frameworks and leverage Lean, Agile, and continuous improvement methodologies to diagnose root causes, co-develop solutions, and track performance outcomes.
• Facilitate cross-functional steering committees, working groups, and stakeholder workshops, providing informal leadership and coaching to drive accountability.
• Build executive-level presentations and lead regular workstream updates for senior operational leaders, presenting progress, recommendations, and ensuring alignment on priorities, actions, and next steps.

• Post-secondary degree or diploma in Business, Operations, Analytics, or a related field.
• 8-12 years of experience in operations, continuous improvement, business consulting, or advisory roles.
• Foundational project management experience or training.
• Experience working directly with frontline or operational leaders to support performance improvement.
• Strong analytical skills with the ability to interpret data and translate insights into action.
• Proficiency in Microsoft Powerpoint, Excel and performance reporting tools.
• Strong communication, facilitation, and cross-functional stakeholder engagement skills.
• Ability to manage multiple priorities and navigate ambiguity in a fast-paced operational environment.
• Comfortable leading small to medium-sized projects independently.

• Experience in the airline, aviation, transportation, or logistics industry.
• Certification or formal training in Lean, Continuous Improvement, or Agile methodologies.
• Experience supporting change management and adoption of new processes, tools, or ways of working.