Associate Program Manager, UCalgary Continuing Education

UCalgary Continuing Education is currently seeking a Full-time Limited Term Associate Program Manager for approximately 1 year.

The Associate Program Manager reports to the Manager, Domestic Programs, Continuing Education, and works closely with the Director of Domestic Credentials & Programs, Program Managers, Marketing & Communications, Operations, Learning Experience & Design, Student Services, instructors, and external stakeholders in a cross-functional and collaborative environment.

The Associate Program Manager supports a diverse portfolio of educational programs, partnerships, projects, and strategic initiatives that vary throughout the year in scope, complexity, and priorities. The role requires the ability to manage multiple activities simultaneously, coordinate work across functional teams, build productive stakeholder relationships, analyze information from multiple sources, and respond to evolving operational and business needs.

The Associate Program Manager supports the planning, implementation, administration, and continuous improvement of domestic educational programs, projects, partnerships, and strategic initiatives. The role combines program administration, project coordination, stakeholder engagement, research, data analysis, and operational support to ensure programs and initiatives are delivered effectively, meet learner and institutional needs, and contribute to Continuing Education's strategic objectives.

• Primary point of contact for a portfolio of non-credit credential programs and oversee the day-to-day administration activities of programs including diplomas, certificates, micro-credentials, workshops, partnerships, and other Continuing Education initiatives.
• Execute operational plans by preparing annual program plans, creating course schedules, coordinating instructor management activities, and implementing operational adjustments as required.
• Implement Continuing Education quality assurance processes across assigned programs; collect feedback, consolidate and analyze evaluation data, identify trends and opportunities for improvement, and support consistency of learner experience.
• Provide student experience support by monitoring the learner journey from registration through program completion, identifying barriers to learner success, recommending solutions, and supporting initiatives aimed at improving student satisfaction and engagement.
• Perform ongoing program review to understand how courses align with learning outcomes, competency requirements, industry needs, and program objectives, and recommend opportunities for program enhancement, renewal, and continuous improvement.
• Support the development, renewal, enhancement, and implementation of courses and programs by working with instructors, subject matter experts, professional associations, Learning Experience & Design team, and other stakeholders; conduct research, gather stakeholder input, and provide recommendations to support program planning and decision-making.
• Support budget administration activities, including enrolment tracking, forecasting, expenditure monitoring, and financial reporting for assigned programs and initiatives; analyze performance data and identify potential risks, trends, and improvement opportunities.
• Work directly with instructors, students, internal University partners, vendors, community partners, and other stakeholders to support program delivery and administration activities, resolve issues, and recommend solutions to support operational effectiveness and learner success.
• Coordinate and support a variety of strategic initiatives, project activities, partnership arrangements, and portfolio transition projects within the Domestic Programs unit.
• Analyze project and partnership information and provide input to support project planning, implementation, and continuous improvement activities.
• Create and maintain project folders, document repositories, filing systems, templates, and project documentation for assigned projects and initiatives.
• Develop project plans, timelines, status reports, communication plans, and project tracking tools to support implementation activities.
• Coordinate project meetings, prepare agendas, document action items, and monitor progress against timelines and deliverables.
• Support the establishment, administration, and ongoing management of external vendor relationships, partnership agreements, reseller…