Member Services Coordinator

Reporting to the Director, Corporate Strategy and Member Services the Membership Services Coordinator has an important role in assisting CIRO undertaking its regulatory mandate. This dynamic, evolving role is responsible for supporting industry stakeholders, including our members (Investment Dealers, Mutual Fund Dealers and Marketplaces) and advisors, while also supporting delivery on priorities within the Corporate Strategy and Member Services team.

• Receives inquiries and requests from industry stakeholders and responds on a timely basis. Where necessary, liaises with other departments to acquire information.
• Prepares and distributes Member communications and surveys.
• Assists in maintaining Member records.
• Assists in administration of the Mutual Fund Dealer Continuing Members Only system.
• Supports the planning and coordination of CIRO events.
• Supports corporate strategy and member services initiatives as required from time to time
• Prepares the Advisor Update (published biweekly) and collaborates closely with the Corporate Communications and Public Affairs team.
• Assists with the preparation of the annual bulletin reporting on exemptions granted by CIRO.
• Supports scheduling, documentation, and progress tracking on several projects. Facilitates the distribution of broadcast emails for the MS team and other departments.
• Generates monthly and ad hoc reports for internal and external stakeholders.

• Bilingual in English and French.
• Post-secondary degree.
• General knowledge and understanding of the Canadian securities industry.
• Ability to build strong working relationships with stakeholders and internal partners.
• Strong administrative execution skills: organization, prioritization, attention to detail, and follow-through
• Strong writing skills for internal and external communications
• Ability to operate effectively in a fast-paced environment with competing priorities and multiple stakeholders
• Ability to triage, coordinate, and deliver in a fast-paced environment while maintaining strong attention to detail

• Previous experience in the investment industry.
• Completion of the Canadian Securities Course or other industry courses.
• Experience with systems and data for tracking / reporting on progress and improving processes.

Life at CIRO is purpose and performance - driven. We foster an inclusive culture where teamwork, a forward-thinking attitude, and integrity are at the core of everything we do. This creates an environment where employees thrive, grow, and are empowered to learn and contribute their best work.

Joining CIRO means becoming part of a dynamic and transparent organization that values accountability and is committed to maintaining the highest standards of regulatory oversight in the financial industry.

CIRO is committed to creating an inclusive and barrier-free recruitment and selection process. We welcome applications from all qualified individuals and will provide accommodation upon request for candidates participating in all aspects of the recruitment process, in accordance with applicable human rights and accessibility legislation. If you require accommodation, please contact Human Resources.

CIRO is a pan-Canadian organization that oversees all investment dealers and trading activity in marketplaces across Canada. This position requires regular communication and collaboration with employees in CIRO regional offices and with stakeholders across Canada. Proficiency in English is required due to the frequent interactions with internal and external English-speaking members, clients, registered representatives, firms, Canadian provincial and territorial securities regulators, and employees…