Business Operations Manager - Acheson

• Warranty management:
  Oversee the end-to-end warranty claims process, from initial customer submission and validation to investigation, resolution, and final settlement.
• Administration:
  Maintain efficient administrative processes to support the sales and commercial teams, including order processing, invoicing queries, and customer inquiries.
• Training Management:
  Conduct needs assessments to identify knowledge and skill gaps within the commercial and customer-facing teams. Manage Technical Trainer position.
• Digitization:
  Lead the strategy and implementation of digital tools and platforms to transform the customer support experience.
• Technical Support:
  Act as a key escalation point for critical customer issues, managing client relationships and ensuring high levels of satisfaction and retention.
• Act as main point of contact for major projects, when assigned.
• Other duties as assigned.

• 3-5 years of relevant work experience.
• Heavy Equipment Technician (HET) Journeyperson Certificate or a related Engineering Technology degree.
• Previous experience in Heavy Equipment business.
• Great attitude that will fit with the Liebher team, highly dynamic, functional team.
• A passion for learning and adapting to a constantly evolving industry.

• Extensive benefits with employer paid premiums starting day 1
• $5,000 annual License Bonus*
• Paid vacation starting at 3 weeks PLUS 6 dedicated family, health and wellness days
• 6% employer RRSP matching
• $3,000 annual allowance for continuing education
• International training & development work opportunities for select roles*
• Top of the line equipment
• And much more!

The Liebherr Group has represented leading-edge technical products and services for more than 70 years and has proudly serviced Canadian customers directly since 1973. Liebherr-Canada Ltd. has 11 branch locations across Canada providing sales, service and product support for equipment in the construction, mining, material handling, crane, aerospace and transportation industries.

Liebherr-Canada Ltd.
ST
T7X 6A2 Acheson, AB
Canada (CA)

Sophia Jager