Territory Manager

Xradar Alberta is hiring for the position of Territory Manager to join our Calgary team! The Territory Manager will support the growth of our service operations in Alberta, with operations in Calgary and Edmonton. This role is ideal for someone who's well-experienced in a similar role and enjoys building customer relationships while keeping day-to-day operations organized and running smoothly. You will work across business development, estimating, dispatch, and office coordination, helping turn customer inquiries into confirmed projects and ensuring work is scheduled, coordinated, and delivered efficiently.

Working closely with the Alberta Regional Manager, field teams, customers, and internal departments, you will play an important role in supporting business growth and overall operational performance. This is a hands-on, varied role that requires someone who is comfortable moving between customer interactions, preparing quotations, coordinating field schedules, and addressing day-to-day operational challenges.

As Territory Manager, your day-to-day responsibilities may include:

• Review customer requests for quotations and gather the necessary information to establish project scope, service requirements, and pricing considerations.
• Prepare accurate and timely quotations in accordance with established pricing guidelines and company standards.
• Coordinate with field personnel and management to confirm resource requirements, estimated job duration, equipment, travel, and other associated costs.
• Follow up with customers on submitted quotations, maintain visibility on potential opportunities, and document outcomes.
• Escalate unusual project requirements, pricing exceptions, and higher-risk opportunities to management for review and approval.

• Receive, review, and coordinate incoming service requests, work orders, and customer scheduling requirements.
• Assign and coordinate work based on field availability, employee qualifications, equipment requirements, geographic considerations, and project deadlines.
• Communicate schedules, job details, and operational updates to field personnel, customers, and relevant stakeholders.
• Adjust schedules as priorities change, jobs are delayed, or urgent service requests arise.
• Maintain visibility into upcoming work and proactively identify potential gaps in workload, capacity, or resource availability.
• Work closely with the Alberta Regional Manager to resolve scheduling conflicts and align field resources with operational priorities.

• Coordinate the day-to-day administrative activities required to support Alberta's service operations.
• Maintain organized and accurate records of customers, quotations, work orders, schedules, and project documentation.
• Ensure completed work is properly documented and submitted to support timely invoicing, customer follow-up, and operational tracking.
• Assist with internal reporting, recordkeeping, and the implementation of administrative process improvements.
• Liaise with Finance, People & Culture, Health & Safety, and other internal departments to support regional operational requirements.
• Help ensure company procedures, documentation requirements, and administrative standards are consistently followed.

• Build and maintain positive working relationships with existing and prospective customers to support business growth and customer retention.
• Identify and communicate new business opportunities, cross-market client opportunities, and potential service expansion opportunities to management.
• Collaborate with field personnel and management to support service quality, employee coordination, and overall customer satisfaction.
• Monitor customer feedback, emerging business needs, workload challenges, and operational risks, escalating relevant matters to management.
• Identify practical opportunities to improve quotation turnaround times, scheduling, customer communication, and overall operational efficiency.
• Provide operational support to BC and other regional operations when required and as directed by management.
• Undertake other related business and operational responsibilities reasonably associated with the role.

On your resume, we will be looking for the following:

• Minimum of 5 years of relevant experience in a similar role.
• Demonstrated experience across business development, sales, estimating, dispatch, service…