Chief of Staff to CEO

Chief of Staff to the CEO
Department:  Corporate

Employment Type:

Permanent - Full Time

Location:

Calgary Head Office

Reporting To:  Matthew Lowe, CEO & Founder

Compensation:  CA $95,000 - CA $125,000 / year

Description
As Chief of Staff, you will work directly with Zero Key's Founder & CEO across a company of 50 people, eight functions, and customers in 41 countries. You will sit on the executive team, run the company's operating cadence, manage the board and shareholder process, lead business analysis and special projects, and help resolve issues that are holding up work across teams.

The role comes with a written mandate: you speak for the CEO on the operating cadence and the projects assigned to you, and the leadership team will treat your decisions within that mandate as final. The Vice Presidents will continue to report to the CEO, not to you. The role calls for strong analytical and writing skills, sound commercial judgment, discretion with sensitive information, and the ability to get results by working through others.

This is designed as a two- to three-year role, with a path into a line leadership position for the right person.

Location and Work Model
This role is based on-site at our Calgary headquarters and manufacturing facility, where you'll work alongside the CEO and the leadership team. Travel to customer, investor, and partner meetings is required as needed. An on-site presence is essential, as many of your responsibilities require direct involvement in day-to-day operations. Relocation support may be available for exceptional candidates.

Key Responsibilities

Run the company's weekly executive meeting, quarterly planning and objectives, and the annual plan, with agendas, decisions, and follow-up across the leadership team.

Manage the board and shareholder process, including the board calendar, board packages and pre-reads, minutes, action tracking, shareholder updates, and investor communications, working with the CFO, who owns the financial statements and financial content.

Lead business analysis for the CEO and executive team on pricing, market entry, deal and scenario models, unit economics, resource allocation, and build-or-buy decisions, using the CFO's financials and presenting clear recommendations.

Set up and run the revenue operations cadence across sales, partnerships, marketing, and customer success, including pipeline reviews, forecasting, CRM standards, and go-to-market planning. Functional leaders will continue to own their teams and targets.

Lead cross-functional special projects from start to finish, such as market launches, systems implementations, fundraising and due diligence preparation, and the data room and KPI reporting that support them.

Work with the CEO on organizational planning, including headcount plans, role definitions, executive onboarding plans, and the performance and goal-setting cycle.

Coordinate people operations with external HR and legal support, including hiring, onboarding, policies, and the performance cycle, until a dedicated People leader is hired.

Identify where work is stalled between teams, resolve it or escal[e] it to the CEO, and follow up on commitments made in leadership meetings.

Prepare decision memos, briefing documents, and recommendations for the CEO ahead of major decisions and meetings, and draft internal communications, town hall content, and written updates on his behalf.

Build the operating systems the company needs as it grows, including KPI dashboards, planning templates, meeting structures, and documentation.

Handle board, investor, financial, legal, and personnel information with discretion.

Stay current on operating practices at growing technology companies and apply the ones that fit Zero Key.

Skills, Knowledge and…