Community Associate, Customer Service​/HelpDesk

Join to apply for the Community Associate role at Regus

Address: 639 5 Ave SW Suite 2500 T2P 0M9 Calgary Alberta

The world of work is changing…short commutes, flexibility, and convenience are the minimum standards employees want when it comes to how they want to work! At IWG, we are leading the way. We’ve built the world’s largest workspace network so that our customers can work from wherever, and however, they want… in over 120 countries across the globe! Join us and help us bring more freedom to people and businesses, while expanding our network.

You’ll be able to enjoy a great work‑life balance and competitive benefits, while growing your career path along the way.

The opportunity
As a Community Associate, you’ll work closely with new and existing customers across a myriad of industries, working to create and maintain your own community within your centre, where you will help take care of all the administrative and support needs for your customers so that they can focus on running their business.

A typical day at IWG
You arrive a few minutes before your centre opens to make sure everything is ready and check there’s nothing the cleaners have missed. Throughout the morning you help customers with Wi‑Fi changes, package notifications, meeting room directions, projector set‑up, billing, and more. You pause for quick coffee breaks, sort out mail, and assist with printing and invoicing. In the afternoon you greet new visitors, manage service tickets, partner with the Community Manager to organize networking events, and coordinate poster displays.

You also help groups wrap up meetings, recommend nearby restaurants, and ensure the centre is tidy before closing.

• A good communicator, with the ability to build strong professional relationships and empathize with people’s needs (Ideally 1+ years of customer service experience).
• Happy taking ownership of problems and finding ways to solve them.
• Positive, enthusiastic, and able to adapt to fast‑changing situations.
• Experience and confidence using MS Office and other basic IT equipment.
• Legally eligible to work in the Country you are applying within and at least 18 years old.

• Work life balance (no standard nights/weekends).
• Generous paid time off plans (sick and vacation).
• 12 Paid Company Holidays per calendar year (in addition to your PTO accrual).
• Competitive RRSP Program, with a Company match.
• Company paid comprehensive health/dental care for all full‑time team members and eligible dependents (including domestic partners).
• A quarterly bonus plan program, plus an hourly rate of $20.00.
• A bright and inspiring work environment.
• Training and development opportunities aligned with great career path opportunities.
• A professional workplace community (business casual attire required).

Regus/Spaces is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. Regus/Spaces has implemented policies with respect to accommodating employees with disabilities. These policies are available to all employees by contacting Canadian Human Resources Department at  or at  if you require accommodation at any time during your employment with Regus/Spaces.