Retention Agent

Retention Agent

Department: Sales

Location: Calgary, Canada

Creating Safer Workplaces for Everyone. We want to create a better working world by building a global network of responsible buyers and suppliers. Alcumus Safe Contractor takes the pain out of compliance for over 50,000 organisations globally, helping them protect their people, their operations, and the planet. We support our network of hiring clients, suppliers, and contractors by keeping them compliant with the standards that matter most, from health and safety and sustainability to ethical behaviour.

What

that means day-to-day

• Handle inbound calls and emails related to renewals and negotiations using effective negotiation techniques to manage a win‑win situation.
• Identify upsell and cross‑sell opportunities to increase customer revenue and engagement.
• Manage escalations for internal and external partners as needed.
• Implement strategies and recommendations to retain customers and manage a win‑win situation with the client.
• Use consultative selling techniques to uncover customer needs and determine the best solution offering to increase customer revenue and engagement.

What you’ll need to be successful

• Bilingualism in French and English is a must.
• 2+ years of experience in sales and/or renewal‑related roles.
• Experience in both "hunting" and "farming" your accounts in a fast‑paced work environment.
• You love sales and renewals—and you're looking to grow your career in this path.
• Proven track record of successful customer retention.
• You never take “no” as a final answer.
• Proficient in MS Dynamics 365, Odoo, or another CRM, as well as the MS365 Suite.
• The perfect blend of customer service, account management, and sales skills.

What you’ll get in return

• Hybrid workplace policy to support best work.
• 🧠 Integrated mental health & wellbeing support.
• 🌴 Vacation – starting at 3 weeks.
• 💟 Wellness Days & Annual Giving Day – an extra to give back to yourself or your community.
• 🩺 Comprehensive medical and dental coverage.
• 😴 End‑of‑the‑year, company‑wide shut‑down for you to relax and recharge.
• 🏫 Linked In Learning License for upskilling & development.

Future Planning

• Linked In Learning License for upskilling & development.

Interested but don’t feel you meet all the requirements?

Our recruitment team assesses and reviews all applications against the role and business needs. We believe in people having transferable and soft skills and want you to know that we consider applications that might not meet all the criteria, but have the aptitude and capability, nonetheless. Our priority is to ensure we set people up for success. We will make a final call based on whether we can offer the necessary support to upskill or provide developmental support needed for you to get the best out of this opportunity with us!

Bring

Your Whole Self to Work.

We are proudly an equal‑opportunity employer. We are committed to ensuring that no candidate is discriminated against because of gender identity and expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin, or sex. We are dedicated to growing a diverse team while continuing to create an inclusive environment where everyone feels safe and empowered to be themselves.

What you can expect if you apply

• A response to your application within 15 working days.
• An interview process consisting of an initial discovery call with the recruiter, a first‑stage interview via Microsoft Teams, and an additional interview with the stakeholders you’ll be working with closely in the role.

Seniority level

• Entry level

Employment type

• Full‑time

Job function

• Sales and Business Development

Industries

• IT Services and IT Consulting

Referrals increase your chances of interviewing at Alcumus by 2x.

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