Monitoring Specialist

Description

As a Monitoring Station Specialist, you will monitor all types of alarm events for customers and respond with the appropriate action. You will communicate with customers, security guards, and emergency response teams to dispatch necessary assistance for burglary, fire, panic, medical, and other alarm signals. Your role is critical in keeping our residential and commercial customers safe and secure, and you will also offer value‑added services to enhance their protection.

The monitoring station operates 7 days a week. Shifts include 7 days on/7 days off, 5 days on/2 days off, or 4 days on/3 days off with various start times, including evenings and weekends. This part‑time role guarantees a minimum of 34 hours per week, with potential overtime. Compensation starts at $18.50 per hour, plus a performance‑based annual bonus.

Employees receive virtual courses and e‑learning opportunities, such as Linked In Learning, to support career development in areas like quality coaching, front‑line management, training, and IT support. A 2‑3 week full‑time paid training program is provided, ensuring you’re fully prepared for the role.

• Fluent in speaking and writing in English
• High School Diploma or equivalent
• Knowledge of Google Workspace
• Excellent communication skills with the ability to understand caller needs and respond appropriately
• Maintain composure, patience, and professionalism in challenging situations
• Adapt communication style to de‑escalate or defuse emotionally charged situations
• Openness to new information and willingness to adjust opinions
• Personal accountability and respect for scheduling commitments
• Ability to perform under time pressure in a fast‑paced environment
• Strong problem‑solving skills with the ability to resolve conflicts promptly
• Good judgment, initiative, and decision‑making ability
• Positive and energetic personality

• Experience in a monitoring station environment
• Experience in a call center environment