Customer Service Representative; CSR Job Calgary area,Alberta Canada,Customer Service/HelpDesk

Position: Customer Service Representative (CSR)

Hello. It’s nice to meet you.

If you’re looking for a challenge, you’ve come to the right place, because no matter who you are or where you come from, we’re all building something. Every single one of us. Whether it’s a home, a career, a family or a future, we’re all searching for growth. This is our story too. For more than 45 years, we’ve built the All Weather Group into the largest privately owned and operated window, door and glass manufacturer in the country.

But in some ways, we’re just getting started. So, if you’re driven to make an impact and bring your best to our tight-knit, people-first culture, we want to hear from you.

Are you ready for this?

As a frontline team member, you shape our customers' experience with All Weather. The last mile, the final yard – every day, you have the power to create positive and lasting memories in the hearts and minds of customers and homeowners by letting them know that they’re in your good hands.

We’re currently hiring for a Customer Service Representative (CSR) for our Calgary Installation Services department
. In this role, you’ll support frontline customer service, order processing, and service scheduling. This is a data-driven, process-focused role that serves as a key point of contact for customers, sales, and Service Technicians. Each day, you’ll be responsible for:

Provide professional, courteous customer service by phone and in person

Create and process Service Work Orders and sales quotes

Enter, review, and proofread orders for accuracy and completeness

Confirm customer service requirements and communicate updates clearly

Schedule and book Service Technicians to maximize efficiency

Enter and manage appointments using an online scheduling system

Confirm schedules with customers and technicians

Ensure required products and special materials are ordered and available on time

Contact customers to arrange and collect final payments

Provide administrative support to the sales team and assist colleagues as needed

This is a role where clear communication and a proactive approach makes all the difference in delivering an exceptional brand experience.

Are you built for this?

We hire as much for attitude as we do for experience, because who you are is just as important as what you can do. Here’s who and what we’re looking for.

High school diploma or equivalent

1-2 years of solid experience in customer service, bringing a strong foundation in helping customers

Proficient with computer systems and comfortable learning new tools

Builds effective relationships and maintains a warm, professional phone presence

Thrives in a high-paced environment, easily managing multiple tasks

Skilled in research and analysis to get to the root of issues

Meticulous attention to detail, strong organizational skills, and a commitment to continuous learning to meet the role’s demands

Consistently demonstrates advanced customer service skills, keeping customer satisfaction as the top priority

Excellent time management and prioritization abilities

Communicates professionally and courteously, adapting to different customer needs

Experience in sales or building construction would be a valuable asset

Let’s get after it.

Every day at All Weather is an opportunity to roll up your sleeves and move one step closer to your goals. If you’re interested in this role, we encourage you to apply regardless of the criteria we’ve asked for. Please visit our careers page to get started now

What’s in it for you?

Our story

It all began in 1978 in Edmonton, Alberta when a farmer, a salesman and a railroader created All Weather Windows. More than 45-years later, we’ve grown into a group of companies still proudly serving residential and commercial customers across Western Canada. We make premium products right here on home soil, designed and tested for Canada's harshest weather conditions, delivered with the promise of performance and style.

Our purpose to Never Stop Building is a testament to the character of our people, because we’re always striving and always looking for fellow “builders”, just like you. To learn more about our who we are and what we do, please visit us online at

Diverse by design.

From day one, diversity has…


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