Customer Service Representative

Job in Calgary, Alberta, T3S, Canada

Listing for: EMCO Corporation

Full Time position
Listed on 2026-02-19

Job specializations:

Customer Service/HelpDesk
Customer Service Rep, Customer Success Mgr./ CSM, Bilingual, Account Manager
Sales
Customer Success Mgr./ CSM, Bilingual, Account Manager

Salary/Wage Range or Industry Benchmark: 40000 - 50000 CAD Yearly CAD 40000.00 50000.00 YEAR

Job Description

As a Customer Service Representative, you will provide sales support to customers via telephone, email, and walk-ins to our Profit Centres. You will provide the highest level of customer service by answering customer inquiries, generating sales leads, and closing sales to increase profit sharing. Support will also be provided to the Outside Sales function.

Additional duties will include:

Answer telephone calls, emails and in person questions from customers and identify their needs

Research product for customers and provide recommendations on our assortment of product

Enter sales orders generated from Profit Centre customers via fax, phone, emails, and texts

Grow and retain established customer base and develop new business for the Profit Centre

Follow up on backorders with vendors and provide customers accurate delivery dates

Send and follow-up with request for quotes to vendors

Process returns and warranty claims to customers both on account and cash sales including paperwork in compliance with all procedures

Support Counter Sales and Outside Sales activities as part of the team

Resolve issues related to customer orders in accordance with our policies and procedures (SPIs)

Perform other tasks as requested by the Profit Centre Manager

Qualifications

Grade 12 diploma or equivalent;
College and/or University degree an asset

A minimum of 1 year of experience with customer service or counter sales

Proficient in the use of Microsoft Office software to communicate via email, analyze customer data and update customer contact files

Outstanding customer service and verbal communication skills

Excellent relationship building skills with customers, vendors, and teammates

Ability to identify customer needs, provide profitable solutions and close the sale

Ability to learn and operate the applicable software system used to process orders

Able to work in a fast-paced environment while handling multiple tasks

Intermediate math skills

Able to learn how to operate material handling equipment

Preferred

Skills:

Previous experience with or knowledge of products sold at the Profit Centre

Experience using Trend, Eclipse, Word, Excel, and Outlook

Additional Information

Salary Range - $40000 - $50000 depending on experience and qualifications, plus annual profit sharing.


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