Business Operations Support Specialist - Temporary Job Calgary area,Alberta Canada,Customer Service/HelpDesk

Who We Are

Dyno Nobel is a global leader in the commercial explosives industry. We provide innovative blasting solutions and quality explosives products throughout North America, Australia and selected customers in the Asia Pacific.

Join us in everything that’s great about Dyno Nobel: our culture, our values, our commitment to safety and most importantly our people. This combination makes Dyno Nobel a terrific place to work.

What You’ll Do

As the Business Operations Support Specialist, you will provide the highest levels of internal and external customer support. This encompasses managing the entire order-to-cash and inventory management processes which includes accurate order taking and input, delivery tracking, invoicing, inventory, and product movement analysis (which comprises, inventory counts, processing of purchase orders and purchase requisitions and other related finance tasks. Other duties will include:

Manage designated Customer Accounts – Joint Ventures & Retail Customers:

Translate customer demand requirements into purchase requirements

Create & process SAP sales order cycle through customer invoice

Manage Service disruptions, late deliveries, and quality issues with the customer by managing customer expectations, and ensure correct information flow is occurring internally & externally

Prioritize customer requirements, reviewing alternative inventory options by working with cross functional teams across Dyno Nobel

Manage customer expectations;
Manage any past due items daily, providing timely updates to customers

Improve current internal processes in order to increase customer satisfaction and streamline process

Maintain Open/Past due Order reporting

Actively participate in Customer Service daily stand-up meetings – forward communicate (to business and customers) any issues as they arise

Manage long term problem resolutions

Daily knowledge of delivery status, and how that will impact specific customer orders

Provide customer specific input / commentary into Sales & Operating Planning cycles

Manage SAP sales order cycle - goods issues/receipts specific to each North American site. Timely inventory reconciliation at each site is required after daily sales activities.

Work with AP/AR to resolve Customer issues with Payments acting as single customer focal point

Verification of customer pricing prior to creating the invoice for the customer.

What We’re Looking For:

Associates Degree

SAP is an asset

3+ years of experience with an ERP software (SAP, Oracle, Microsoft Dynamics, etc.) preferred. SAP experience strongly preferred.

Comply with all government regulation (including NRCan, TDG, OH&S and WHMIS) and company policies (including ISO and MSA standards)

Communicative, Proactive, Positive attitude, friendly demeanor, and a team player

What We Offer:

Paid vacation time + paid holidays

Health Care + Life insurance + AD&D

RRSP + RPP (after 1 year of continuous employment)

Employee Assistance Program

Friendly and supportive coworkers

Zero Harm for Everyone Everywhere

Value People – Respect, Recognize & Reward

Think Customer. Everyone. Every day

Treat the Business as our Own

Care for the Community & our Environment

Challenge & Improve the Status Quo

Deliver on our Promises


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