Bilingual Sales Support Analyst

Join PBS Systems as a Bilingual Sales Support Analyst based in Calgary, AB. Deliver exceptional client service in both French and English while traveling across Canada and the U.S. monthly.

This full-time position is ideal for organized individuals ready to enhance client experiences. In this role, you will manage client inquiries via phone, email, and live chat, while logging interactions and collaborating with various departments. You'll drive process improvements and pursue program certifications to boost your skills.

Key Responsibilities:

• Handle requests and issues from clients efficiently

• Log all interactions in the ticketing system

• Collaborate with departments for better service delivery

• Identify and implement process improvements

• Achieve required program certifications within specified time frames

Requirements:

• High school diploma and valid driver’s license

• Previous customer service experience preferred

• Proficient in Microsoft software, including Windows and Teams

• Strong communication in both French and English

• Detail-oriented with effective time management skills

Bring your bilingual skills and commitment to client satisfaction to PBS Systems in Calgary.
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