Job Description & How to Apply Below
This key leadership role involves building a motivated team that excels in client service and satisfaction. You will collaborate with management to implement effective business strategies and engage your team through regular meetings and performance coaching. Assess and enhance customer experiences while ensuring that quality standards are consistently met.
Key Responsibilities:
• Develop and implement engagement action plans
• Lead team recruitment, coaching, and development
• Drive business strategies for customer experience enhancement
• Analyze and resolve customer service problems
• Maintain strong relationships with key insurer partners
Requirements:
• AIC - General Level 2 or equivalent required
• Experience in managing insurance brokerage operations
• Excellent communication and interpersonal skills
• Capacity to manage cross-functional projects
• Analytical mindset for optimal solution development
Take the lead in customer experience excellence at Broker Link in Calgary!
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