Customer Care Specialist at Gordon Food Service

Deliver exceptional customer service as a Customer Care Specialist with Gordon Food Service. This role focuses on order processing and support via multiple communication channels, ensuring customer satisfaction.

Gordon Food Service seeks a committed Customer Care Specialist to provide support to clients. You will assist with everyday inquiries, order processing, and provide delivery support using E-Commerce technologies.

Your role may also include mentoring new staff and was tailored to enhance customer experiences and operations routinely.

Key Responsibilities:

• Provide efficient customer service via phone, email, SMS, and chat

• Assist District Sales Representatives with business process knowledge

• Arrange exception deliveries in cooperation with transportation departments

• Process credits and manage Invoice inquiries as needed

• Help with Recall Communication Management when necessary

Requirements:

• High School Diploma or equivalent with 1 year customer service experience

• Excellent communication and interpersonal skills

• Strong attention to detail and organization

• Ability to multitask and prioritize effectively

• Familiarity with the Food service industry is a plus

Bring your dedication to customer service and attention to detail to Gordon Food Service as a Customer Care Specialist.
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