Automotive Sales Software Onboarding Specialist

Automotive Sales Software Onboarding Specialist

Calgary Headquarters, Ave SE, Calgary, Alberta, Canada

Posted Friday, May 22, 2026 at 6:00 AM

Internal

Job Title:

v10 Apex Onboarding & Adoption Specialist – Sales

Reports To:

Manager, Software Training & Transitions

Full‑time, Permanent – 2 openings

PBS has been transforming how people buy and service cars for almost 40 years, becoming the third largest Dealership Management System (DMS) provider in North America. Each month, hundreds of new users join our platform, which helps dealerships manage sales, service, inventory, and accounting. What sets us apart is how we treat our customers as partners, innovators and friends.

The v10 Apex Onboarding & Adoption Specialist focuses on the Sales silo of our software and is responsible for delivering effective training and transition support to customers on the PBS v10 Apex Software. The role ensures users gain the knowledge, confidence, and engagement needed to incorporate the software into their daily workflows through virtual training sessions and ongoing support.

• Support customers in improving operational efficiency and workflow consistency through effective use of PBS v10 Apex
• Learn and develop an understanding of all areas of the PBS v10 Apex software and train customers on its use
• Assist customers with the deployment, transition, and adoption of PBS v10 Apex, helping integrate the software into daily dealership operations
• Deliver virtual training sessions to customers within assigned module(s)
• Drive product adoption by reinforcing best practices, encouraging engagement, and helping customers fully utilize PBS v10 Apex capabilities
• Follow up with customers post‑training to support retention, adoption, and long‑term success with the software
• Identify gaps in customer usage or understanding and provide guidance to improve confidence, efficiency, and overall adoption
• Maintain a positive relationship with customers, identifying their needs and ensuring they are being met
• Respond to internal and external training requests in a timely manner
• Write up tickets, investigate issues that arise, and escalate to corresponding teams
• Ensure the v10 Apex queue is monitored
• Maintain documentation and update as processes change within the department
• Share knowledge within own module and with others on the v10 Apex team
• Take initiative to learn new products and increase knowledge
• Commit to an ongoing system of education and cross‑training
• Perform other duties and responsibilities as assigned

• 1‑2 years’ experience in a car dealership environment, with a focus on sales operations
• Strong computer skills are required, including proficiency in Microsoft Office Suite (Outlook, Word, Excel). The ability to quickly learn and adapt to new software tools is essential!
• Excellent communication skills, including presentation and public speaking
• Excellent customer service skills and phone etiquette
• Effective time management and organizational skills
• Strong problem‑solving and troubleshooting skills
• Strong multi‑tasking skills and the ability to prioritize tasks without direction
• High School Diploma

• Professional Development – Continuous training, industry certifications, and clear pathways for career advancement.
• Travel Opportunities – Travel to locations across Canada, the U.S., and the Caribbean
• Comprehensive health benefits – Medical and dental coverage to support your well‑being.
• Paid Time Off – Generous PTO to help you recharge and maintain work‑life balance.
• Inclusive culture – A collaborative, supportive team environment where your ideas and voice truly matter.
• Employee recognition – Regular appreciation programs and performance‑based incentives
• Competitive compensation package
• Competitive annual base salary
• Up to $4,800 per year in product certification bonuses
• Additional performance incentives
• Staff discounts – Exclusive savings with partners such as GM, Dell, and more

PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required.