Email Support Specialist
Job in
Calgary, Alberta, D3J, Canada
Listed on 2026-06-06
Listing for:
Gigadat
Full Time
position Listed on 2026-06-06
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Technical Support, Bilingual
Job Description & How to Apply Below
Become a vital part of Gigadat's team as an Email Support Specialist, dedicated to enhancing merchant experiences. Provide exceptional customer service through effective email communication and problem resolution.
This full-time role places you on the front lines, responding to merchant inquiries and troubleshooting issues within a friendly support environment. Ideal candidates possess excellent communication skills, a customer-oriented approach, and the ability to multitask effectively in a fast-paced setting.
Key Responsibilities:
• Address inbound email inquiries from merchants and users
• Offer clear guidance and troubleshoot issues
• Efficiently handle escalated customer concerns
• Work with internal teams to resolve challenges
• Keep accurate records of customer interactions
Requirements:
• Proficient written communication skills
• Strong problem-solving and analytical skills
• Customer service mindset with proactive attitude
• Ability to work independently
• Attention to detail and multitasking skills
Support Gigadat in building a secure payment ecosystem through your exceptional email support skills.
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