Service Appointment Coordinator at Hyatt Infiniti

Boost customer satisfaction in a full-time role as a Service Appointment Coordinator with Hyatt Infiniti in Calgary, AB. Manage appointments and customer inquiries while enhancing dealership communication.

This full-time position requires a proactive individual with a customer-focused mindset and strong communication skills. You will handle inbound and outbound customer interactions, using CRM software to track details and engage clients effectively. Your contributions will play a crucial role in customer retention and overall service quality at the dealership.

Key Responsibilities:

• Manage inbound and outbound calls, emails, and live chats

• Schedule service appointments by understanding customer needs

• Support the service team with appointment coordination

• Follow up with customers to enhance satisfaction and engagement

• Use CRM software to log interactions and updates

Requirements:

• Previous customer service or sales experience in automotive

• Exceptional verbal and written communication skills

• Ability to identify customer needs and provide solutions

• Experience with CRM software or similar tools

• Strong collaborative skills across various departments

Your expertise will directly impact customer experience and service quality at Hyatt Infiniti in Calgary.
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