Customer Service Supervisor in Education

Location: Strathmore

Lead customer service efforts as a Customer Service Supervisor in the Education sector.

Your role will be pivotal in coordinating staff activities and enhancing communication strategies.

This position requires strong leadership and organizational skills. You will be responsible for establishing work schedules, supervising staff, and conducting performance reviews. As a Customer Service Supervisor, you will ensure that operations run smoothly and that high standards of service are maintained, while working with minimal supervision.

Key Responsibilities:

• Coordinate activities with multiple departments

• Establish and implement policies and procedures

• Conduct performance reviews for staff members

• Supervise office and volunteer personnel

• Oversee report preparation and communication strategies

Requirements:

• Secondary school graduation certificate

• 1 to 2 years experience in a similar role

• Proficient in MS Office and Google Docs

• Strong attention to detail and multitasking ability

• Client-focused with excellent oral communication skills

Enhance customer service outcomes while leading a dedicated team in the education field.
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