Front Desk Agent

Come... Enjoy... Work in a fast paced, dynamic environment. Located on the Tsuut’ina First Nation, Grey Eagle Resort & Casino is Calgary’s number one entertainment facility. We are looking for talented, energetic and motivated individuals to join our diverse workforce! We offer competitive salaries, benefits and opportunities to grow your career.

Under the direction of the Front Office Manager and/or Front Office Supervisor, the Front Desk Agent provides efficient and courteous service to each guest and operates according to the policies, procedures, quality standards and services established by the management team for the satisfaction of all internal and external guests. Must be willing to work shifts and weekends if required and be able to work rapidly during busy periods while remaining calm and professional.

• Minimum 2 years of experience in full-service hotel.
• Minimum 2 years of computer knowledge and working with Microsoft Word, Excel, Outlook and Explorer.
• Experience with Micros OPERA PMS system is an asset.
• Fluent in English. Fluency in multiple languages is considered an asset.
• Work within a 24/7 operation with ability to work flexible hours when required (days, evening, nights, weekends and holidays).
• Must be 19 years of age or older.
• Priority will be given to Tsuut'ina Nation members.

• Greeting and thanking guests in a sincere and professional manner.
• Ensuring effective check-in and check-out procedures.
• Performing all duties and responsibilities in a timely and efficient manner.
• Addressing telephone and personal inquiries.
• Informing and following up with any necessary departments to ensure all requests for cots, cribs, packages, etc. are delivered to guest rooms and delivering items to guests at their request.
• Meeting and exceeding customer expectations by providing superior service and teamwork, and effectively communicating any information or requests to co-workers and other internal departments to ensure teamwork results in exceptional customer service.