Guest Service Front Desk Agent

Take your career to the next level as a Front Desk Agent at Grey Eagle Resort & Casino in Calgary. Provide exceptional guest service in a fast-paced and engaging environment.

As part of the Front Office team, you will be responsible for delivering courteous service and ensuring adherence to quality standards.

Your role involves assisting guests during check-in and checkout, addressing inquiries, and coordinating special requests with efficiency. Flexibility in hours and the ability to perform well during busy periods is crucial to creating a memorable guest experience.

Key Responsibilities:

• Greet and assist guests warmly at the front desk

• Ensure smooth check-in and check-out processes

• Address both phone and personal inquiries effectively

• Oversee the delivery of guest requests and amenities

• Communicate effectively with internal departments to ensure guest satisfaction

Requirements:

• Minimum of 2 years in a full-service hotel

• Proven computer skills in Microsoft Office

• Familiarity with Micros OPERA PMS preferred

• Fluency in English required; other languages valued

• Must be at least 19 years old

Deliver your passion for hospitality at Grey Eagle Resort, providing visitors with a superior experience.
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