Customer Care Representative

Explore an engaging role with a Calgary dental laboratory as a Customer Care Representative. Use your dental background to enhance client communication and case coordination in a busy setting.

In this full-time position, you will provide stellar support to dental offices by managing calls and emails, while also handling incoming case documentation. The ideal candidate has experience in a dental office or laboratory and excels in customer service. Contribute to the smooth flow of cases and ensure excellent service in a fast-paced work environment.

Key Responsibilities:

• Answer customer calls and respond to emails promptly

• Communicate clearly with dental offices regarding case updates

• Review and manage incoming case information and prescriptions

• Organize and upload case photos and documents

• Resolve customer inquiries and case issues efficiently

Requirements:

• Essential dental background and experience

• Strong communication and customer service skills

• Ability to manage high volumes of calls and details

• Organized, detail-oriented, and multitasking capability

• Professional demeanor in a team-oriented environment

Support dental practices with your expertise and communication skills as a Customer Care Representative in Calgary.
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