Bilingual Guest Support Specialist

Become a Bilingual Reservation & Guest Support Specialist with Cana Dream in Calgary. Provide top-notch support to guests in English and French while handling bookings and inquiries efficiently.

Reporting to the Reservation & Guest Support Manager, you will assist guests with RV rentals for Cana Dream, El Monte RV, and Road Bear RV. You’ll manage inquiries, reservations, and on-road support, demonstrating your multitasking and problem-solving skills in a fast-paced environment. Strong communication is key as you will engage with customers via phone and chat.

Key Responsibilities:

• Welcome guests and maintain a professional tone

• Provide accurate quotes and process reservations

• Confirm bookings and handle payments efficiently

• Offer on-road support to Cana Dream customers

• Resolve guest complaints and process refunds

Requirements:

• Proven customer service experience

• Bilingual in English and French

• Detail-oriented with strong problem-solving skills

• Experience in hospitality or travel preferred

• Valid driver’s license and reliable vehicle

Utilize your bilingual skills and customer service expertise to enhance guest experiences in the RV rental industry.
#J-18808-Ljbffr