Concierge

As one of the most significant purchases we’ll ever make, a new home deserves to be the most exciting and enjoyable experience of our life. While owning a home should be simple and joyful, people’s best asset is their least supported and biggest headache.

Virtuo’s mission is to help new homeowners to quickly and effortlessly begin enjoying their homes, and continue enjoying them. When ownership decisions can be complex and overwhelming, Virtuo is the trusted unbiased guide to help make them faster.

A naturally warm, intuitive relationship-builder who earns trust quickly through clarity, reliability, and follow-through. You are a thoughtful listener who can organize complexity into simple next steps. You think ahead, anticipate needs, and are comfortable guiding clients through decisions — not by pushing, but by helping clients feel confident and supported. You care deeply about doing the right thing for the client and understand that delivering value is what enables long-term revenue.

You’ll serve as a dedicated advocate and accountability partner, transforming a complex, emotional experience into a confident, supported one while creating the foundation for long-term client value.

• Engage clients quickly, establish credibility, and become their trusted point of guidance early in the journey.
• Guide clients through key milestones and actions so they are meaningfully engaged, not passive or confused.
• Ask the right questions, listen deeply, and document client needs, timing, and constraints to create a complete and usable client profile.
• Use context and judgment to surface guidance and support clients may not yet know they need.
• Recommend the right help at the right time, ensuring clients receive value while contributing to ARPC.
• Keep clients moving forward so nothing important is missed or delayed.

• 3-5+ years in B2C Customer Success roles where you owned a revenue number—hitting targets through relationships, not cold calls
• Proven track record turning trust and relationships into measurable revenue outcomes (ARPC, activation, retention)
• Experience guiding clients through complex, emotional decisions with empathy and clarity
• Comfortable with technology platforms and documenting client interactions for downstream workflows
• Bonus:
  Experience in moving coordination, home services, renovation, or real estate transaction support

• Paid vacation
• Work-life balance
• Energized and collaborative work environment