Customer-Centric Guest Services at JLL

Position: Customer-Centric Guest Services Role at JLL
Enhance visitor experiences as a Guest Services Representative at JLL in Calgary, AB. Provide courteous assistance, promote gift cards, and educate guests on our services and amenities.

This position focuses on creating exceptional interactions for every shopping centre visitor. As a key contact, you will deliver professional service while managing inquiries and contributing to customer satisfaction. Additionally, you’ll work closely with retailers, ensuring they are informed about center offerings and promotions.

Key Responsibilities:

• Greet and assist guests with inquiries and information

• Provide personalized service to enhance customer interactions

• Sell and promote shopping centre gift cards

• Educate retailers about centre services and promotions

• Maintain knowledge of products, events, and special offers

Requirements:

• High school diploma or equivalent required

• Bilingual in French and English for effective communication

• Basic computer skills for operational tasks

• Ability to multitask in a fast-paced environment

• Flexibility to work various shifts including weekends

Elevate customer satisfaction and retailer relations in your role with JLL.
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