Bilingual Customer Service Specialist Airport

Join Paladin as a part-time Bilingual Customer Service Specialist at Calgary Airport, facilitating passenger support in both English and French. Provide essential assistance while ensuring exceptional service and adherence to screening protocols.

As a part-time Facilitator at Paladin Airport Security Services, you will play a crucial role in enhancing the passenger experience. Your bilingual communication skills in English and French will be vital in guiding travelers through the security screening process. This role requires a dedication to diversity and inclusion, as you support passengers with special needs and interact with checkpoint teams.

Key Responsibilities:

• Assist passengers through the screening process proactively

• Communicate CATSA SOPs effectively in French and English

• Support passengers with special needs respectfully

• Liaise with Screening Officers and Managers for service quality

• Build awareness of diversity and inclusion principles

Requirements:

• Minimum 1 year in a customer-facing role

• Fluent in French and English

• Adapt to customer needs effectively

• Knowledge of Accessibility Regulations is an asset

• Must be 18 years or older and have a High School Diploma

Bring your bilingual skills and customer service expertise to create a welcoming environment at Paladin.
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