Calgary Service Appointment Coordinator

Position: Calgary Service Appointment Coordinator Role
Join Hyatt Infiniti in Calgary as a full-time Service Appointment Coordinator. Manage service bookings, engage with customers, and improve satisfaction rates through effective communication.

The Service Appointment Coordinator is an essential position at Hyatt Infiniti, focused on enhancing customer service and satisfaction. Your everyday tasks will include responding to customer inquiries through various channels, scheduling appointments for service, and assuring smooth communication between customers and dealership staff. This role requires someone who excels in a tech-driven environment and prioritizes a positive customer experience.

Key Responsibilities:

• Manage diverse customer inquiries via calls and chat

• Coordinate service appointments efficiently with customers

• Assist the team in tracking bookings and interactions

• Follow up regularly to ensure ongoing customer satisfaction

• Maintain customer records using CRM software

Requirements:

• Experience in customer service or call center roles

• Strong communication and interpersonal skills

• High ability to prioritize tasks in a bustling setting

• Familiarity with CRM systems for managing customer data

• Proven problem-solving skills for resolving issues

Bring your proactive customer service expertise to Hyatt Infiniti and drive satisfaction in Calgary.
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