Direct Energy Customer Experience Specialist

Join Direct Energy as a Customer Experience Specialist and resolve complex customer inquiries that require expert handling. Work on-site in Calgary and foster service improvements.

In the role of Customer Experience Specialist, you will manage escalated customer issues and inquiries from a variety of channels, ensuring professional and timely responses. You'll emphasize empathy and creative problem-solving while documenting necessary improvements to boost service quality. Your strong communication skills will enable effective collaboration with stakeholders for continuous business enhancements.

Key Responsibilities:

• Investigate and resolve escalated customer inquiries quickly

• Collaborate with stakeholders on customer-focused projects

• Conduct call reviews and ensure service quality through coaching

• Analyze customer feedback to identify improvement opportunities

• Manage and respond to Direct Energy’s social media interactions

Requirements:

• At least 2 years in a customer service role

• Bachelor’s degree or diploma in related fields

• Strong analytical skills for timely business analytics

• Team collaboration with a focus on customer satisfaction

• Experience in complaints management preferred

Make a difference at Direct Energy, utilizing your skills to enhance customer experiences and resolve inquiries effectively.
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