Customer Service Representative - DCCHail

Job in Calgary, Alberta, T3S, Canada

Listing for: AutoCanada

Full Time position
Listed on 2026-06-17

Job specializations:

Customer Service/HelpDesk
Customer Service Rep, Office Administrator/ Coordinator, Bilingual, Admin Assistant
Administrative/Clerical
Office Administrator/ Coordinator, Admin Assistant

Join the ride!

Position: Customer Service Representative

Facility: DCCHail Calgary
Location: Calgary, Alberta
Classification:
Full time, onsite, Immediate Vacancy

At DCCHail Calgary
, we are looking for a Customer Service Representative to provide professional administrative support to our team.

To be successful in this role, you will need strong administrative and organizational skills, excellent written and verbal communication skills, as well as competency in Microsoft Office applications such as Word and Excel.

** This position is also front facing to customers. Customer service skills

What We Offer:

Competitive Compensation

Health and Dental Benefits

Vacation

Wellness Benefits

Employee Assistance Program

Employee Vehicle Purchasing Plan

Clean Working Environment

Career Growth

Responsibilities
:

Manage data entry, formatting, editing, proofreading of various documents and other related tasks

Monitor, screen, respond to and distribute incoming communication

Provide general administrative support and support the general organizational administrative function as required

Answer customer calls and provide answers to questions accordingly concerning their insurance claim(s)

Outbound calls to customers to schedule appointments (Estimates and Repairs)

Outbound calls to customers with status updates

Assist with customer appointment check-ins and customer deliveries

Update internal systems with detailed/accurate notes

Assist with in person customer service as well as office work

Requirements
:

Post-Secondary Education in Business Administration or related field is an asset

Excellent verbal and written communication skills with a keen eye for detail

1 year of customer service

Excellent computer skills in MS Office, including Outlook, Excel, and Word

Outstanding organizational and customer service skills

A performance-driven attitude to accomplish all tasks with minimal supervision

Ability to maintain confidentiality of highly sensitive information

Ability to speak French is an asset