Guest Services, Customer Service​/HelpDesk

Title

Guest Services

Slot Supervisor

The Customer Service Agent is required to have a pleasant, polite, energetic and helpful presence while providing front line service to our casino customers. Individuals who succeed in our Customer Service position are organized, quick, and have the ability to multitask.

• Customer Service
• Teamwork and Cooperation
• Interpersonal Awareness
• Communication

• Greeting guests as they arrive at the Coat Check
• General coat check duties
• Making announcements over the intercom
• Interacting with guests and responding graciously to inquiries regarding services and features of the casino
• Assisting marketing when required by making gift baskets, promotional items, laminating and cutting
• Responsible for selling Casino merchandise and other items
• Providing information about upcoming casino events
• Other related service duties or responsibilities may be assigned based on business requirements.
• Ability to stand for long periods of time

• Customer Experience considered an asset
• Lottery ticket sales experience considered an asset

• Able to maintain security clearance
• Must be available to work days, evenings and weekends
• Fluent in the English language
• Have reliable means of transportation
• The schedule for this position may vary and require the ability to work shift work, late nights, evenings, overnights, weekends and holidays.
• A team player who is willing to learn new skills
• Energetic with a great personality and sense of humor
• Be approachable and hospitable
• Enjoy working in a fast-paced environment with a variety of customers
• Process high standards in customer service

• Must be able to lift a maximum of 25 lbs. using proper lifting techniques – responsible for stocking non-alcoholic beverages
• Must be able to stand for 8-hour periods
• Must be able to bend to reach shelves
• Must be able to carry a serving tray with drinks/food
• Must be able to carry out light cleaning duties
• Must be available to work all shifts including evenings, weekends and holiday
• Must be able to work in a fast-paced working environment